Software Engineer - Prediction Platform - Speech 24/7 Customer
THIS JOB HAS EXPIRED Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Define new products at the intersection of big data and natural user interfaces (speech, touch, and gesture)? From prediction and engagement through to outcomes, 247?s cloud-based customer service platform uses big data and predictive analytics to help businesses deliver more intuitive sales and service experiences across digital devices.
The Software Engineer will be a key member of the development team for 247?s application platform, tools, and products. The 247 Experience Engine ? the industry?s most advanced platform for conducting customer interactions that model the intelligence and personality of a trained customer service representatives ? is used to automate high-volume customer service calls and web interactions in various vertical markets. Responsibilities include the development of speech self-service products, design and implementation of platform areas such as the IDE, runtime engine, and analytics system, and delivery of speech lifecycle tools and utilities. The role demands expert OO programming skills, web service development, working with relational databases, interest in consumer-facing applications, technical creativity and resourcefulness, and the ability to work with internal and external partners.
Develop products, libraries and reusable components for automating common business processes and interaction types
Write design specifications for various areas of 247?s speech and web application development platform and libraries
Provide lifecycle tools to 247?s developer community to support tasks such as build and deployment, media management, analysis and reporting, testing and tuning
Research emerging technologies related to speech and web applications, such as dialog management, speech analytics, speech recognition engines, VoiceXML and other voice-related standards, and Natural Language Understanding
Serve as escalation point for resolving production issues related to platform or product usage
Degree in Computer Science, Electrical Engineering, or related field
3 or more years of enterprise software experience
Experience in server / platform engineering
Expert C++/Java design and development knowledge
Detailed understanding of web technologies, including web services and web application servers
Unit Test oriented software development with good programming skills is a must.
Experience using MySQL for high-volume transactions.
Familiarity with speech application technologies (e.g., VXML, SRGS, ASRs, TTS, MRCP)
Knowledge of IP telephony-related technologies (e.g., SIP, CTI)
Experience using SQL, Analysis Services, Integration Services, Reporting Services
Familiarity solving human factors and usability issues
Knowledge of database/data warehouse design and analytical reporting techniques
||910 East Hamilton Avenue |
Campbell, CA 95008
THIS JOB HAS EXPIRED