Software Product Support Engineer - Application/QA/Enterprise Good Technology
THIS JOB HAS EXPIRED Description
At Good Technology, we secure enterprise information and applications on today?s most popular mobile devices and platforms?such as iPhone, iPad, and Android?protecting both company and personal data. An exceptional user experience enhances productivity, whenever and wherever people want or need access.
Software Product Support Engineer ? Application/ QA/ Enterprise
Our Engineering Operations, Software Product Support Engineers, are the rockstars of product support. They handle complex customer escalations which involve troubleshooting challenging problems with customers, providing technical root cause analysis and driving support escalations to their successful closure. We welcome Software Product Support Super Hereos. In addition to having technical awareness, this highly visible role requires high level coordination skills. You will drive and direct coordinated efforts across different teams spread throughout the globe. You will take ownership of beta releases for both internal and external customers.
The game is on; it is time to suit up and make our clients enterprise world a better, safer place, where Software Product Support Super Hereos rule the day and night. Join us!
As a member of our Engineering Operations team, you will contribute to the holistic effort of delivering Good For Enterprise (GFE) and Good Dynamics (GD) software on time and on budget. Analyze and independently identify complex problems within our software based on customer reported inquiries. You will be responsible for performing hands-on new feature and function testing to ensure product functionality is working according to specifications; this will happen on tight timelines while also writing test cases and preparing our overseas team for hand-off tasks.Special Projects: Depending on your specific skills, talents and areas of interest, we also prefer that each of our team members become a subject matter expert in an area aligned with the company?s strategic objectives, and take on special projects to improve process, testing methods or cross-training and knowledge transfer.
Familiarity with the agile methodology and continuous integration (i.e. nightly builds and releases).
Support customers to troubleshoot issues in production environments; server and client analysis.
Industry experience working in a multi-platform, multi-release, distributed development environment.
5+ years of experience in a software development environment.
Demonstrated understanding of QA processes and test case management offering the ability to provide feedback and fortify validation test plans.
IT industry experience with White-Box and Black-Box testing techniques
Comprehensive analysis of technical issues, such as:
? System performance analysis
? Design for Testability
? Root-cause of product issues regardless of source (hardware, system, or software),
? Able to perform log analysis to get root cause of customer issues
Advanced Experience with Defect Tracking Tools like Serena TeamTrack, Jira, Bugzilla, etc.
Microsoft certification or expertise on Windows Server & Exchange as well as knowledge of enterprise email.
Well versed in testing highly scalable enterprise client-server software
Knowledge of mail/networking server technologies (TCP/IP, UDP, HTTP, POP3, IMAP, MAPI, MS-Exchange, Domino, Sun, proxy server, load balancers)
Experience with Test Case Management Tools like Rally, ApTest Manager, Test Director, ClearQuest, etc.
Experience with designing and developing test automation tools & frameworks
Experience with relational databases (MySQL, Oracle)
Bachelors degree or higher technical discipline preferred but not essential.
||San Diego, CA |
THIS JOB HAS EXPIRED