Software Support Engineer I Precyse Solutions
THIS JOB HAS EXPIRED Job Details
Required Skills: None Listed
Specialty Requirements: None Listed
Employment Type: Full-Time
Hours Per Week: 40
Relocation Covered: No
Amount of Travel: No
Work Type: On-Site, Local
Manages Others: No
This individual will provide second tier technical and application support to colleagues and clients on a variety of issues. Identifies, researches and resolves technical and application issues. Responds to telephone calls, emails, and Instant Messaging to facilitate service request ticketing and resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Participates in special projects, as needed. Asset management and disk image creation may also be required. Works with minimal supervision. Primary job functions typically require exercising independent judgment. Reports to a manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Maintains the highest level of customer service to our colleagues and clients.
Assists colleagues and clients by providing quality technical support via (phone and email) and responds to service request tickets in a professional and timely manner.
Gathers necessary information to support and assist colleagues and clients with issue resolution.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Asset management, ordering and tracking.
A certain degree of creativity and latitude is required.
Works with various company departments to ensure that colleague and client questions and issues are resolved quickly and accurately.
Analyzes colleague issues and makes appropriate recommendations to Support Services management.
Analyzes client issues with regards to on-site equipment and applications, such as, ADT and document upload interfaces, automatic faxing and distribution.
Participates on special projects upon request.
Interact with Client technical staff, as needed, to reach prompt resolution of issues.
Helps create Support Services documentation.
Maintains expert knowledge of current versions of the company?s proprietary applications, such as, PrecyseCode, PrecyseNet, PrecyseScan, PrecyseType, PrecyseTrac and PrecyseTrend.
Monitors and manages colleague and client issues using approved ticketing tool.
Communicates with Support Services management about any major issues.
Escalates colleague and client concerns or issues as needed to management.
Provides monitoring and maintenance of servers as needed.
Provides On-call and after-hours assistance to colleagues and clients as needed.
EDUCATION, TRAINING AND EXPERIENCE:
Bachelor?s degree or four years of college required. Additional work experience may compensate for less education.
Requires 1-4 years of experience in a technical support capacity.
Requires 0-3 years of healthcare industry experience.
Requires 0-3 years of customer service experience.
Technical certifications preferred.
Excellent interpersonal skills, with an ability to understand and communicate technical information to an audience of varying skill levels.
Excellent understanding of PC hardware.
Troubleshooting, problem-solving, and analytical skills.
Light database and spreadsheet proficiency (SQL, Excel, etc.).
Ability to prioritize and manage multiple tasks simultaneously.
Strong technical understanding of Windows applications and MS Office products.
Ability to work in a high stress team-oriented atmosphere.
Ability to effectively and efficiently communicate to colleagues and clients through the use of verbal, written and presentation skills.
||Alpharetta, GA |
THIS JOB HAS EXPIRED