Software Support Engineer Noetix
Magnitude Software is looking to expand its Applications Engineering team. The team takes care of development & maintenance of NoetixViews (the operational BI solution) and Noetix Analytics (the analytical BI solution) product suites. This position involves participation in QA activities?writing/maintaining manual/automation tests and delivering quality and value-added BI solutions to customers. It also requires working with internal (customer support, professional services etc.) as well as external customers and bringing in customer-driven innovations into the product.
Core Deliverables and Responsibilities:
Develop, document and communicate technical solutions that can be easily understood and followed by internal and external customers
Train internal and external customers to increase their knowledge, usage and acceptance of Noetix software via online support system, telephone, WebEx, and knowledge base contributions
Provide remote support for on-site consultants implementing Noetix software
Exceptional technical aptitude, analytical reasoning and programmatic approach to diagnostics is required
Intermediate to advanced SQL skills is preferred
High level of accuracy and detail with the ability to multi-task under pressure
Willingness to work with different technologies including Microsoft, Oracle, Siebel
Identify and diagnose technical and functional issues with Noetix software
60% of work hours will be spent researching and/or replicating customer issues, 25% of available time will be spent managing the customer queue, 10% will be spent contributing to the knowledge base, with the remaining 5% focused on increasing technical skills
Average 250 new support incidents per month, about 60 per week.
Incidents are opened via website (90%), with a few telephone calls direct to the US or UK Support Centers
Education / Training:
Bachelor?s degree in Computer Science or Engineering and/or equivalent work experience is preferred.
Microsoft MCSE Certification or commensurate experience with administration of Microsoft Windows Server, SQL Server, IIS, .NET Framework, web services.
Oracle database, Application or Developer Certification or commensurate experience with Oracle Applications, Oracle databases, SQL-Plus or PL/SQL
||5010 148th Avenue NE |
Redmond, WA 98052