Software Support Specialist Hoopla Software
If you like to be on the cutting edge of business trends and technology then this is the opportunity for you. Experts are predicting that the gamification of the enterprise will be one of the fastest growing segments over the next few years. Hoopla Software has carved out a unique position by focusing on front office employees where sales performance management, incentive management, and gamification meet.
This is an exciting opportunity with an early stage venture backed startup that?s experiencing impressive growth. We?re looking for self-starters, outside the box thinkers, and people who want to make an impact every single day. You?ll have the opportunity to work in a fun environment, take on cool challenges, and learn new things.
Software Support Specialist
Bi-coastal startup Software Company with offices in San Jose, CA and West Chester, PA is looking for two support specialists - one in each office - to join the team and provide support for our enterprise software product. In this role, you will be first point of contact for the customer and will be responsible for answering their questions and triaging any issues they report. This is an important position that requires excellent listening, communication and problem solving skills.
? Ability to quickly learn a complex software product.
? Troubleshooting technical issues relating to software, hardware use and configurations through remote connections, telephone support and email
? Strong customer satisfaction skills.
? Ability to communicate and work together with staff within this and other departments to solve problems-- a TEAM PLAYER
? Strong verbal and written communication skills
? Good analytical and systematic problem solving skills
? Must be able to multitask and prioritize calmly and rationally
? Experience with relational database technologies
? Experience with modern scripting languages
? Experience supporting a SaaS based software product.
Hoopla is the leader in applying gamification to sales, call centers, & support functions. Focused on the unique characteristics, personality types, and job functions of this group, we apply scientifically based game mechanics to increase engagement and steer the behaviors that lead to success. Hoopla?s flagship product Scoreboard allows customers to define, track, and broadcast key metrics and milestones and create and manage games and contests. With a unique blend of a web application and large screen external displays, customers can steer behaviors through friendly competition, recognition, and rewards. Hoopla?s customers include Angie?s List, Marketo, Informatica, AOL and many others. Founded in 2009, Hoopla?s investors include Safeguard Scientifics, Illuminate Ventures, and Salesforce.com.
Please respond with a resume, brief description of why you think this position is right for you, and your salary requirements.
Unfortunately, we are unable to sponsor any visas at this stage so all candidates need to be US citizens or Green Card holders.
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