Solution Architect ClickSquared
The Solution Architect owns the functional solution for all ClickSquared implementation projects. The Solution Architect works directly with internal functional and technical team members; and is looked upon as one of the key decision makers for the project. The Solution Architect uses several methods to gather and define business requirements including reviewing current documentation, interviewing functional and technical personnel. The Solution Architect will become a subject matter expert in ClickSquared?s products, using this expertise to solution appropriate offerings to the client. The Solution Architect defines documents and validates business requirements and assures those business requirements are adhered to throughout the project. Throughout the project, the Solution Architect will define solutions and make recommendations to support those solutions; respond to and follow-up questions related to the business requirements.
The Solution Architect will work closely with the client team to understand marketing tactics, business rules for campaigns, and timelines for execution. The Solution Architect will need to translate marketing business rules into the operational specs and project tasks to set up campaigns and reports, and to identify any new data implications to support the marketing program.
This position requires an individual who can work well under pressure, multi-task, learn the business (marketing programs, tactics, and business rules) quickly, and be proactive with the client -- driving toward decision/resolution on open issues, always seeking the business context around an operational request. Attention to detail, strong listening skills, and good verbal and written communications are required.
Skills & Experience
? Proven track record of implementing enterprise class SaaS business applications.
? Strong aptitude in business applications. Hands on application knowledge.
o Ability to translate customer requirements into workable solutions within the context of the application.
o Will work on application configuration to suite customer needs.
? Must become fluent on the platform. Understanding its capabilities and limitations.
? Manage customer interactions, seen as the subject matter expert in ClickSquared?s applications and processes
? Owns the ?requirements? process from needs assessment through application go-live
? Partner with business users and act as a liaison between business and technical teams
? Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
? Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
? Works multiple projects concurrently
? Strong client management skills are required.
? Ability to thrive in a dynamic, fast paced environment
? Moderate database SQL skills are preferred.
||Boston, MA |