Solution Architect - CRM Accolade
Accolade simplifies healthcare for the employees of large employers. The results:
Direct increases to employee satisfaction, health and engagement and lower out-out-of-pocket costs for employees and their families
Significant health care savings for employers (up to 10-15% of annual health benefits spend)
While the two results above could seem at odds (e.g., higher employee satisfaction and lower employer costs), this is exactly what Accolade is delivering at Fortune 500 Companies like Comcast, Lowe?s and Medtronic.
Now, as the number one fastest-growing, privately-held healthcare company in the Inc. 500, we are looking for rising stars to fuel and accelerate our growth.
The solution architect works to build solutions to meet unique business needs by performing activities such as running workshops, conducting stakeholder interviews, secondary research, input from business owners, working with subject matter experts and product managers. You must have excellent listening skills, interpersonal skills, ability to solve complex problems, are a big picture thinker that is able to visualize and implement solutions quickly. You own the solution and support the creation and maintenance of detailed design artifacts. You are also responsible to lead the development with a mix of internal resources and third party parties.
As the solution architect, you are responsible for building the next generation of a mission critical client service and relationship platform that delivers the core Accolade engagement model for our customers. In this technology leadership position, you should feel comfortable leading and performing solution development tasks. This role requires tools, frameworks and design patters for solutions. You are expected to contribute to those frameworks, develop reusable domain solutions, mentor teams and you must possess a positive ?roll up your sleeves? and ?get your hands dirty? attitude. You must take ownership of initiatives and delivery success.
The ideal candidate will have a good mix of technical skills, business acumen and a strong desire to support the customer. You will need to understand the detail behind the solutions and possess the ability to communicate and develop an understanding at all levels of the organization. You are a lead technologist with a broad understanding of technologies, their best use and you possess a deep understanding of CRM and case management solutions. You are committed to learning through feedback and continuous improvement in the service of your customers.
Design and develop new features and enhanced functionality for a mission critical client engagement platform ? client relationship and case management system
Design entities, relationships, workflows, views, forms and reports in MS Dynamics
Design and build frameworks and integration services; perform custom programming to accommodate business area requests
Effectively communicate with management and key stakeholders, finding optimal solutions to open issues quickly; quickly identify and troubleshoot production issues
Create technical design documentation
Participate in code implementation, quality reviews and release management
Work closely with management and business systems analyst to turn business requirements into technical solutions
Work with and coordinate third party partners, offshore and contractor resources in the development and support of the product
Facilitate strategic evolution of the system architecture through an Agile delivery model
Assist business areas in readiness and preparedness for functional releases
Perform work according to internal standards and identify opportunities to incorporate or apply industry standards and best practices where appropriate
Minimum six years progressive experience in a senior development / functional architect role - health care industry experience preferred
Minimum five years full-time experience in Microsoft development for large-scale enterprise systems
Minimum of five years in CRM solutions; three years developing systems using MS Dynamics CRM
Experience with consumer facing services or systems and the unique demands that are placed on such systems by end users / stakeholders
Experience with call center related services or systems and the demands that are placed on such systems by end users / stakeholders
A Bachelor?s degree in Computer Science, Information Systems, Engineering or related field
You demonstrate an ability to work with many tools and systems and have the ability to understand complex database systems and data relationships
Personal and Professional Attributes
The successful candidate will possess a wide range of needed personality traits, work habits, and social skills necessary to perform effectively within the organization. This individual will possess both personal and professional integrity, strong communication and writing skills, and a professional appearance and presentation.
Specifically, the following knowledge, skills, and abilities will be required to be successful in this position:
Demonstrated leadership and results in your work history
Data-driven, detail-oriented and fact-based; focused on getting the best answer for clients and shareholders
Hands-on, action-oriented style complemented by solid strategic thinking and creative problem solving skills; inquisitive nature
Proven track record of on-time, successful implementations
A team player able to work effectively within a matrix environment and achieve results through influence and leadership
Initiative, self-confidence, good judgment, and the ability to make decisions in a timely fashion and stand by decisions
Operates from a perspective of truly caring about customers / stakeholders and creating value for them; motivated beyond personal interests
Excellent written and verbal communication skills; proven ability to communicate with a wide range of individuals across the business as well as externally with customers, partner/suppliers and other key stakeholders
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