Solution Consultant SciQuest
Serve as the business/functional advisor to the client, translating business requirements into solution requirements and driving the overall delivery of the solution.
Drive creation of the functional solution specifications and configure the solution based upon business requirements.
Facilitate solution unit, integration and user acceptance testing and solution deployment.
Manage multiple, complex projects simultaneously.
Ensure an effective implementation and rollout that maximizes value from the solution.
Identify opportunities for continuous improvement within the client delivery organization
Develop and maintain proficiency in the company's software-as-a-service solutions, implementation methodologies, and core technologies.
Take responsibility for the successful functional and technical implementation of configurable applications for client engagements, in scope, on time, and within budget.
Provide appropriate work direction and mentoring to other team members, assisting and counseling as required. Influence others, through motivation and encouragement, to accomplish team goals. May have overall responsibility or may take work direction from another Solution Consultant.
Understand client organization's industry, direction, structure, business drivers and requirements.
Translate client requirements into specifications and recommend business process updates.
Develop relationships with clients to sustain a strong business relationship leading to high client satisfaction, retention of existing business and development of new business.
Manage communication of appropriate project information to clients and within SciQuest.
Facilitate solution and process workshops to identify client business objectives, define project goals and provide a plan for maximizing the value of the solution.
Lead client and SciQuest project team members to define and document client business requirements, assess the need for, and recommend process enhancements, and document software and integration specifications for configuring the solution.
Understand technical design specifications.
Facilitate the solution configuration, deployment and software issue resolution to ensure a timely solution acceptance.
Proactively identify and mitigate or resolve project risks and issues. This includes identifying alternative solutions either through changes to client workflows or software, making recommendations of alternatives, and facilitating decision-making on the path forward.
Define test conditions and develop accurate and complete test plans.
Conduct testing according to plan.
Team effectively with other parts of the SciQuest organization to address and resolve client issues.
Ensure a successful client transition from Implementation to Support.
Bachelor's degree or equivalent preferred.
5+ years of business experience with 3+ years of demonstrated experience implementing software solutions and providing client-facing consulting services.
2-5 years business process implementation experience or exposure in accounting, finance, procurement, contract management, sourcing or supply chain is preferred.
Business automation and workflow process development desirable.
Experience implementing SaaS software solutions or ERPs that integrates with client's existing systems.
Strong written and verbal communication skills, executive level presence and experience in facilitation.
Ability to work extensively over the phone and in-person with our clients and suppliers.
Ability to work in a flexible team environment, adapting work styles and communication preferences as needed.
Strong project management, interpersonal, negotiation, communication, presentation, documentation and problem solving skills.
Must be able to learn quickly, make strong individual contributions and handle multiple projects simultaneously in a team environment.
Ability to act independently, take initiative and drive tasks and issues to resolution.
Experience with Agile project management methodology is preferred.
Proficient in the use of Visio, Excel, PowerPoint, and Word as well as other typical business productivity tools.
Working knowledge of HTTPS communications and XML.
For certain positions, a strong working knowledge of SQL is required, including the ability to interpret database structures and write queries. Experience writing Visual Basic and using SQL Server, PowerShell, or Windows command line a plus.
Required to travel domestically and internationally. Travel ranges from 25-50%. Passport required for international travel.
||6501 Weston Parkway |
Cary, NC 27513