Solution Design Specialist CallCopy
THIS JOB HAS EXPIRED We are seeking a dedicated Solution Design Specialist to help facilitate sales by our account managers and distributors. Our ideal candidate is well versed in telephony technologies not limited to but including TDM, VoIP, and ACD call routing.
Job responsibilities include, but are not limited to:
Assist account managers and distributors in determining the preferred and alternate options for configuring the proposed product.
Integration requirements/other professional services
Attend or present webinars to assist account managers with standard or non-standard product demonstrations to potential customers.
Write technically oriented content for RFP responses where responses from previous RFP?s are not applicable and preparing any applicable accompanying documentation such as Visio diagrams
Assist with creating and maintaining technically oriented marketing material for potential or existing customers.
Coordinate with CallCopy implementation management team to ensure that all aspects of system design and customer expectations are clear.
Strong verbal and written communication skills.
Ability to work well independently or with others.
Strong analytical and problem solving skills required.
Solid fundamentals of database design and implementation. MS SQL preferred.
Telecom experience in TDM and VoIP environments including ACD/PBX programming and knowledge of TSAPI/CSTA interfaces is a plus.
Call center / contact center experience is also a plus.
Microsoft Office experience, including Visio.
The Solution Design Specialist will assist account managers in determining the preferred and alternate options for configuring the products proposed (system design, hardware profiles, integration requirements and other professional services). The Solution Design Specialist will sit in on or present webinars and may assist with non-standard product demos for a newer account managers, providing creativity to the available features as required to demonstrate a suitable solution for the needs of the client with respect to the available functionality in the system.
The Solution Design Specialist will work with an account manager on the technical specs for a quote or proposal, and with the technical and sales personnel at distributor companies to review configurations, including providing content for technically oriented RFP responses where responses from previous RFP?s are not applicable, and preparing accompanying documentation such as Visio diagrams.
||Columbus, OH |
THIS JOB HAS EXPIRED