Solutions Architect ExtraHop Networks
Do you want to solve problems instead of sit through meetings? Do you work better as part of a small, focused team? Do you want to feel a sense of ownership in what you do and make a real impact? So do we. We are looking for individuals who love technology, appreciate elegant solutions to hard problems, and want to learn new things. Sense of humor required... Seriously.
ExtraHop Networks is more than just the products we engineer and sell. We?ve built our company from the ground up with the idea of creating great jobs for great people. As a fast-paced startup, each day offers new opportunities to innovate in all areas of the company. We value quality and integrity in everything we do, from interacting with customers to developing the best technology in the industry. We are known as innovators and have received many awards for our team and our products, including Best of Interop, Seattle Business Magazine?s Innovation of the Year, and 100 Best Companies to Work for in Washington, among others.
If you are a Solutions Architect who shares our philosophy, we would like to hear from you! This position is ideal for who someone excels at solving technical problems in complex environments, working with customers to design end-to-end monitoring solutions, and consulting on process, technology and business matters. As a Solutions Architect, you are directly responsible for the success of ExtraHop's customers in improving their technology operations from a holistic perspective.
This role is based in the Midwest although initially national travel may be required.
Design and implement operational monitoring platforms centered on the ExtraHop solution
Analyze and resolve customers' most difficult technology problems in high-pressure environments
Coordinate monitoring and analysis efforts across multiple customer lines of business in large enterprises
Lead root cause analysis efforts at the systems, network, and application code levels
Develop high-quality software tools for transaction analysis and technology automation
Create custom reporting at the heart of the customer's business environment
Author executive-ready reports reflecting key project outcomes
Present technology findings to customers' management teams including interaction with C-level executives
Develop customized training curricula in conjunction with ExtraHop trainers
Work with Sales Managers and Systems Engineers to coordinate customer activity and drive new business
Conduct network analysis projects to effect accelerated deployment of ExtraHop hardware and software products
Lead the customer engagement process, including project scoping, technical discovery, status updates and final reporting
Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
Minimum of 5 years of relevant experience in supporting networking and/or network-security technologies
Experience in device-configuration management solutions and processes
Broad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planning
Excellent organizational, interpersonal, and leadership skills
Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
Ability to learn new technologies very quickly and have an ongoing desire to stay current with the software market and the latest technologies
Ability to focus on results while working independently when given a broad direction and desired results
Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
Understanding of enterprise security requirements and experience in an enterprise customer-facing role
Solid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forth
Solid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
Protocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
Hands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forth
Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIP
Familiarity with the network and application monitoring space a plus
Experience analyzing packet captures a plus
ExtraHop Networks was founded in early 2007 by engineering veterans from F5 Networks and architects of the BIG-IP v9 product. The award-winning ExtraHop Application Delivery Assurance system is the industry?s first completely passive network appliance that provides application-level visibility with no agents, configuration, or overhead.
At ExtraHop Networks, we are focused on building a great company that delivers superior technology and solutions for our customers. We are competitive and professional and enjoy both working and playing hard. Our hiring process is rigorous and selective in nature, designed to provide a great opportunity for career advancement as well as to create a tightly knit team built on mutual respect and trust. We promise an environment where you will have an opportunity to shape your career while playing an instrumental role in building the next great systems company.
||Chicago, IL |