Solutions Engineer/Senior Solutions Engineer - Southeast Desire2Learn
What would I be doing in this role at Desire2Learn?
Once you become a D2L Solution Engineer, you'll help prospective and existing clients by understanding their unique needs and proposing a solution including D2L products and services to meet those needs. Your passion for teaching and learning makes people want to open up to you, and your expertise in learning technology and how to accomplish nearly anything using the D2L platform makes you a trusted advisor. You're excited to speak to everyone from students and instructors to a CIO or CEO, and your demos and presentations provoke gasps of amazement, if not outright applause.
What would my main duties be?
The Solutions Engineer (SE) is an expert in D2L products and services, assists Sales in qualifying and planning for client engagements, gathering client requirements, and writing/presenting/demoing proposed solutions to clients. Specific duties include:
Be an expert in Desire2Learn products, including architecture, functionality, usage, and deployment.
Work closely with sales in discovery sessions with prospects to map customer requirements to Desire2Learn technology capabilities
Develop and deliver custom demos and presentations to key decision makers to address critical business issues and needs
Communicate with prospective clients to differentiate the Desire2Learn solution from competitors, anticipating and handling objections along the way
Develop proposals for Desire2Learn solutions and contribute to RFP responses
Provide rapid, accurate responses to questions from sales staff in the field
Display initiative and self motivation and deliver high quality work, meeting deadlines for both internal and external customers
Other duties as assigned
What is Desire2Learn looking for from me?
3-5 years experience in a related role such as teaching, training, instructional design, pre-sales engineering, educational administration or consulting
Excellent oral and written communication skills, customer service skills, product demonstration skills, and presentation skills
Basic understanding of web and database technology
Proven ability to craft a solution and develop proposals and RFP responses with appropriate products and services based on client discussions
Willing and able to travel extensively 50%+
Fluent in English required, additional language skills a major plus
Type of Position: Full-time
Location: United States
||Baltimore, MD |