Solutions Support Engineer, Associate Ping Identity
THIS JOB HAS EXPIRED Job Summary
This individual is responsible for supporting Ping Identity?s customers using Ping Federate and any of our integration kits. They must work with our customers? IT personnel to understand the nature of the issue and communicate to the customer how to resolve the issue. They must be able to work a flexible schedule supporting our worldwide customers.
Full-time, exempt Reporting to: Manager, Product Support Center Location: Boston, MA, USA; Vancouver, BC, Canada
Locations: Massachusetts,British Columbia (Vancouver)
Receives and responds to emails and calls from customers.
Opens all cases (email & phone) on CRM system.
Conducts RTS check, suggesting alternative options for customers.
Composes and adds to frequently-asked questions (FAQ) knowledge database.
Contributes to support test environment to quickly replicate customer issues.
Works flexible schedule to support our customers outside of Ping Identity business hours.
BS computer science or equivalent degree, at least 2 years experience with enterprise-level software systems in a client- facing role.
Experience with common open source systems such as web and application servers, databases, etc.
Web-based application consulting and support .
Experience with at least one of the major app server environments.
World class, interpersonal verbal & written communication skills.
Owns responsibility and is proactive in solving issues.
Requires minimal management attention?self managed
Naturally driven to coordination and excellence in delivery.
World class problem solving skills.
The compensation and benefits will be both comprehensive and competitive.
||Waltham, MA |
THIS JOB HAS EXPIRED