Solutions Support Engineer, Gold Ping Identity
THIS JOB HAS EXPIRED Job Summary
This individual is responsible for supporting Ping Identity?s customers using PingFederate and any of our integration kits. They must work with our customers? IT personnel to understand the nature of the issue and communicate to the customer how to resolve the issue. They must be able to work a flexible schedule supporting our worldwide customers.
Receives and responds to emails and calls from customers dealing with technical issues regarding our products.
Opens all cases (email & phone) on CRM system.
Conducts right to service check, suggesting alternative options for customers.
Composes and adds to frequently-asked questions (FAQ) knowledge base.
Contributes to support test environment to quickly replicate customer issues.
Works flexible schedule to support our customers outside of Ping Identity business hours.
World class, interpersonal verbal & written communication skills.
6+ years experience with enterprise-level software systems in a client-facing role.
Experience with three or more of the following:
J2EE application services such as Tomcat, JBoss, WebSphere and WebLogic or
Web-based application consulting and support (MS IIS, Apache)
Linux-based and Windows servers, Active Directory, LDAP-based directories, TCP/IP, load balancers, firewalls
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Database systems such as Oracle, MS SQL, and MySQL
World class problem solving skills
Owns responsibility and is proactive in solving issues.
Requires minimal management attention?self managed
Naturally driven to coordination and excellence in delivery.
Experience with any of the following:
Identity & Access Management and/or federation experience with CA SiteMinder/IdentityMinder, IBM Tivoli Access Manager, Oracle Access Manager
SAML, OAuth, OpenID, SOAP, Kerberos
The compensation and benefits will be both comprehensive and competitive.
||Waltham, MA |
THIS JOB HAS EXPIRED