Southe Eastern Regional Systems Engineer Packet Design, Inc.
THIS JOB HAS EXPIRED Position Description:
The System Engineer is responsible for all technical solutions, and competitive aspects for pre and post sales. System Engineer's must be both sales focused and technically astute. The System Engineer will work, in conjunction with Sales, Marketing, Product Managers, and Engineers to be the technical bridge between our Sales Representatives and System Engineers for their pre and post sales customers. The System Engineer will take ownership of driving customer satisfaction by proactively managing and delivering technical information to our customers and field organization both onsite, online (email), and via telephone.
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer evaluations
Hands on experience implementing, troubleshooting and supporting
Proficient with TCP/IP networking, LANs and Network infrastructure
Strong knowledge of OSPF, BGP, and EIGRP
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Excellent customer skills and able to work in very stressful customer situations
Superior solution scoping abilities, using our existing solution and influencing new product development
Experience with training materials and support documentation development is preferred
Must be willing to work in a fast paced environment with multiple roles
Must be willing to travel extensively (up to 60% of the time) and sometimes on short notice
Must have 5+ years industry experience in Professional Services, engineering, or systems engineering plus network administration
Knowledge of Linux/UNIX system administration
Ability to work productively from home.
Ability to occasionally carry heavy boxes and work on equipment in confined areas (computer rooms)
Certifications - CCNA, or higher (such as CCIE)
The ability to multi-task and prioritize
Ability to travel up to 60% of the time
Packet Design, Inc. was founded by former Cisco executives and longtime technology entrepreneurs Judy Estrin and Bill Carrico to address IP network infrastructure problems. Packet Design, Inc. offers a range of IP network analysis and control solutions that enhance the reliability, efficiency and predictability of IP networks, while retaining the economic and operational benefits that have established IP as the preeminent network for business and the Internet. Packet Design is located in Palo Alto, California.
BS/BA engineering or science degree
SP networking experience
Past experience with network appliance technical support is a plus
Location of Position:
Atlanta, GA or other major Southeastern city. Will consider strong candidates with a home office, near a major airport.
||Santa Clara, CA |
THIS JOB HAS EXPIRED