Tucson Categories:
SPA SUPPORT LEAD - FULL TIME Miraval
THIS JOB HAS EXPIRED
Oversees the daily operations of the Spa reception desk and locker rooms, including scheduling and opening and closing procedures. Able to address guest issues and concerns in a professional manner.Duties and Responsibilities:
Establish rapport with guests and handle guest issues as they arise
Perform routine site inspections of Spa reception desk area, locker rooms, quiet room and pool area
Document and implement SOP?s (standard operating procedures) for Spa desk and locker rooms
Ensure smooth operation of Spa in coordination with the Guest Services, Laundry and Maintenance departments
Order guest amenities, locker room supplies
Report maintenance issues and track open orders
Follows incident reporting procedures in case of emergencies
Supervisory Responsibilities:
Recruit, interview, hire, train, schedule Spa desk and locker attendant staff
Conduct 90 day introductory and annual reviews and take disciplinary action when needed
Approve and submit payroll reports
Acts as Manager on Duty according to schedule and provide daily reports to management
Adheres to and enforces Miraval polices and procedures
Qualification Requirements: General
Ability to follow-through to completion on assigned tasks
Attention to detail
Emphasis on cleanliness
Solutions oriented approach to problem solving
Organizational skills
Excellent written, verbal and electronic communication skills
Possesses leadership abilities
High energy, able to multi-task and set priorities
Professional appearance
Willingness to work flexible hours including days, evenings, weekends and holidays
Capable of dealing with stressful situations in a calm and professional manner
Experienced in managing people with compassion, patience and maturity
Education and Experience:
Bachelor?s degree preferred or equivalent years of experience
Previous supervisory experience up to 10 people
Hotel and/or guest service experience in a Spa setting is preferred
Language Skills:
Fluent in English, bi-lingual in Spanish a plus
Mathematical and Technical Skills:
Basic math skills
10-key calculator
Microsoft Office a must
Knowledge of SpaSoft and SMS systems a plus
Reasoning Ability:
Must be self-motivated and a problem solver and possess excellent listening and communication skills.
Physical Demands:
Able to stand and walk for at least 75% of the shift
Must be able to sit for at least 25% of the shift
Climb and descent stairs
Push, pull, bend, squat, reach and twist
Must be able to regularly lift at least 10 pounds
Must be able to occasionally lift up to 50 pounds
Able to use hands and fingers to write, type, grasp, hold and manipulate
Environment:
Predominantly in-doors in an office environment with air-conditioning, heating, calm music, fountain sounds and incandescent lighting.
| Location: | Tucson, AZ United States |
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THIS JOB HAS EXPIRED
Miraval
Investors: RevolutionAll Jobs: at Miraval
| Web Site: | www.miravalresorts.com |
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| Headquarters: | 00000 United States |
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