Sr Account Manager InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
The Category Specialist develops and proactively supports the existing fred?s Super Dollar relationship based in Memphis, TN to ensure that their existing and new programs are operating with maximum efficiency and profitability. This person will assist in developing and implement strategies for building and growing the client relationship using various disciplines and opportunities.
Responsibilities include but are not limited to:
Fosters strong, productive interpersonal relationships with all levels of key customer personnel at fred?s Super Dollar and continues to monitor and maintain the strength of the overall relationship.
Ensures the customer?s overall objectives and requirements are being met.
Documents and communicates successes and demonstrates our unique value added service to customer.
Helps manages a business planning process with customer, including identification of new growth opportunities, and identifies key roles and responsibilities emerging from that process.
Makes program recommendations and contributes to the evolution of our portfolio of products and services and assists with the implementation of such recommendations.
Identifies and leverages new points of competitive differentiation to enhance customer loyalty.
Identifies and advances opportunities for up-selling and cross-selling our solutions into existing client accounts.
Develops subject matter expertise on different association and different region rules, regulations, processes and tools.
Develops successful client relationship by regularly working with all project stakeholders to ensure the highest level of customer service.
Manage the implementation of our products or programs as required.
Supports and provides appropriate input to maintain team and departmental performance
Oversee the management and resolution of all issues not resolved through normal Tier I & II customer services support resources.
Maintain a good working knowledge to the company?s products and technologies.
Coordinate scheduled retail field visits to maximize human and materials resource utilization and positive account impact.
Work to promote company objectives and standards associate with the development and support of assigned account.
Act as interfacing agent with internal InComm organizations on all issues related to the support and development of account.
Establishes relevant performance metrics and track sales and other performance vs. plan figures, actively collaborates with customer to identify key issues (product/platform, financial, regulatory, or other) affecting performance and actively manages outcomes.
Complete category review, including: sales, market share, market trends, opportunity gap, space to sales, peg analysis, consumer and guest, loyalty and competitive analysis
Own POG, reset and merchandising strategies and implementations
Identify opportunities to improve performance: item opportunity rankings, underperforming items, supply chain, promotion theme opportunities, etc.
Other duties and responsibilities as assigned or required.
Bachelor?s degree or 3 to 5 years experience commensurate experience in a related field
Communication and teamwork
Marketing and merchandising
Analysis and problem solving (tools and techniques)
Business strategy and process
Client Services orientation
Strong Written and Oral Communications skills
Project Management background
Other task and responsibilities as defined
THIS JOB HAS EXPIRED