Sr. Analyst-Oracle Production Support InComm Holdings
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InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
This independent self-starter will provide support for the Oracle E-Business Suite Financial system. Primary responsibility is to resolve production incidents and issues, troubleshoot and resolve complex Oracle technical questions and work closely with Functional Teams to resolve not only technical issues but functional setup and processes where required.
This person will be responsible for the following:
Working the Help Desk tickets and issues via the Incident Management process
Open, monitor and work Oracle SRs by utilizing your skills, experience and knowledge of Oracle. This includes coordinating/communicating with functional SMEs.
Assist the functional, development and operational team members to resolve issues
Resolve customer issues submitted, via Help Desk Service Now
Work closely with Oracle Development team as outlined in the migration process for moves from DEV to UAT to Production or Production Support to Production, if required.
Research, identify patches or other Oracle solutions and manage via the inComm Oracle Patch Process.
Work with functional staff to resolve their issues
Work with functional staff to understand their needs and represent those support needs to the development and operations teams
Provide input on review of new applications and review BR100s, MD050s, MD070s when needed
Provide input into code releases
Minimum three years? experience with Oracle ERP Financials R12 in a support role is preferred.
Previous experience in at least 3 or 4 of the following modules, GL, AP, AR, PO, INV & CM modules (R12) is required.
Previous experience in one or more of the following modules, PA, FA, iExp, iProc, OM or Advanced Pricing a plus
Extensive experience in SQL, PL/SQL, Oracle 8i/9i/10G, Oracle Discoverer (10G), required
Knowledge of Oracle Alerts, Workflow and Concurrent Manager required
Strong communication skills with the ability to explain technical concepts to functional users using the appropriate level of detail is critical.
Experience with interface creation and support via EDI and Oracle API required.
Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
Excellent critical thinking and problem solving skills.
Must be available for after-hours support, especially during month end closing
BS in Computer Science, Information Technology, or related field.
||Atlanta, GA |
THIS JOB HAS EXPIRED