Sr. Application Support Engineer Notable Solutions
Notable Solutions, Inc. (NSi) is a leading provider of intelligent paper, electronic document capture and enterprise output management solutions. NSi?s flagship product, NSi? AutoStore, securely captures business-critical information from virtually any source and then intelligently routes the information and corresponding documents into the appropriate business system or output device. NSi? Output Manager? also supports mobile printing and centralized print cost management capabilities. Ranked among the fastest growing companies in North America on Deloitte?s 2012 Technology Fast 500, NSi serves more than thirteen thousand global customers with offices in Rockville, Maryland; Gainesville, Florida; Wetzlar, Germany; Stockholm, Sweden; and Sao Paulo, Brazil. For more information, please visit: www.nsiautostore.com.
The Sr. Application Support Engineer is responsible for channeling all communication between support and development. The position requires strong troubleshooting skills to triage and troubleshoot issues that require code changes, evaluating enhancement request, custom script support and SDK support. This position is customer facing and will require working with customers and partners to resolve issues remotely or onsite. The candidate will also be involved in mentoring other support engineers on troubleshooting issues to resolution, working on tools to enhance the efficiency of fact gathering on support issues and reviewing product designs for new products. This position may require 20-30% travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide escalation support through phone, email and remote connections for high visibility accounts and support escalations on NSi products.
Triage bugs and enhancement request reported to development organization. Will be required to examine code to determine cause and provide methods to fix issues reported.
Reproduce reported issues in a controlled environment for development organization to quickly fix reported issues.
Mentor support levels 1-2 by providing training and technical oversight on product related issues reported.
Create whitepapers and technical best practice documents in conjunction with product management team on existing and new products.
Attend and assist with product bug meetings and design reviews both internally and externally.
Create develop tools to assist technical support levels 1-2 to identify problems efficiently while promoting a continuous learning environment.
Work on projects that involve developing or maintaining web properties for the knowledgebase or other web applications that are externally facing.
EDUCATION: BS in Computer Science
2+ years of professional software development in VB.Net scripting, C# and .Net Programming
2+ years of relational database support and development
Experience with Windows APIs, COM, ATL, C++, C#, ASP.NET, .Net 3.5/4.0 and Visual Studios 2008/2010
Strong knowledge of object-oriented design concepts and design patterns required
Experience with XML, SOAP, Web Services, WCF and multi-tier distributed systems
Experience with Web Development
Network Administration experience preferred.
Experience with document management systems.
Ability to prioritize and organize effectively
Excellent problem solving skills
Strong Project Management skills
Strong development skills
Knowledge of document management and workflow procedures
Experience with ERP and ECM
Experience with Mobile applications
Minimum 3+ years of experience troubleshooting applications
Experience in solutions design
If you are interested and have the required skills and desire to join an impressive team of professionals please click on Apply Now and send us your resume for consideration.
We look forward to hearing from you.
||9715 Key West Avenue |
Rockville, MD 20850