Sr. Desktop Support Specialist StrongMail Systems
THIS JOB HAS EXPIRED StrongView is a global leader in the email marketing space, providing integrated solutions for email marketing and social media to some of the world?s biggest brands.
As a member of the Information Technology Team, you will play a leading role in supporting the company with help desk administration, desktop support, hardware and software setup, and training. The ideal candidate for this position should have good interpersonal skills and enjoy working in a fast paced environment. You will also need to manage multiple requests, and handle them in a timely manner. Candidates must have strong troubleshooting capabilities, excellent written and verbal communication skills, and the ability to work independently with little to no supervision.
The person in this position will work closely with 2 other Desktop Support Specialists; provide guidance and suggestions for improving our processes, automation, and better ways of being proactive. You must genuinely enjoy interacting with and helping people, as the role involves heavy interaction with fellow employees.
Prior experience supporting Mac OSX and Windows XP/Vista/7 in a Windows 2003 AD corporate environment.
Strong knowledge of IT services and applications including, but not limited to Active Directory, network troubleshooting, VPN, anti-virus and anti-spam/spyware blocking technologies.
Ability to utilize industry standard computer image deploy/redeploy systems
Troubleshoot and resolve PC and Mac hardware, software, and printer issues.
Smartphone setup and administration
Requires the ability to prioritize, juggle multiple tasks, and be OK with occasional interruptions.
Capable of meeting deadlines, and getting things done right the first time.
Basic administration of VoIP phone system (adds and changes) - experience with Mitel PBX a plus
24x7 on-call rotation duty for internal system monitoring and issue resolution
Ability to train employees on computer hardware, software, and phone system usage.
Support for remote and traveling employees (laptops, wireless, cell phones, etc.)
Communicate with vendors, as required, for troubleshooting and scheduling maintenance.
Education and Experience:
5+ years of experience providing desktop support for Mac OSX and Windows XP/Vista/7 laptops and desktops
Experience with Google Apps a plus
Experience with user account creation for Windows 2003 Active Directory
Working knowledge of and the ability to support Office 2003/2007/2010 applications (especially Outlook)
Must have experience supporting remote employees
StrongView Systems is an equal opportunity employer.
||1300 Island Drive |
Redwood City, CA 94065
THIS JOB HAS EXPIRED