Job Details

Infor Global Solutions

Job Posting

Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.

POSITION: Senior Director, Global Sales Operations

LOCATION: (Open)

SUMMARY: This role is a key advisor to Sales Operations and Field Sales leadership for corporate sales operations policies and processes, systems and analytics. This includes directly managing a corporate sales operations organization as well as providing direction to global field sales operations as it relates to sales-related systems, processes, policies and reporting. The incumbent is also accountable for providing sales-related reporting and analysis to all levels of leadership, from individual contributor sales reps to the CEO.

The candidate has primary responsibility for driving Salesforce.com CRM system requirements, configuration and reporting, and supporting processes and policies. This includes ensuring the system supports corporate sales organizational requirements, compensation plans, territory management, sales rules of engagement, sales methodologies and practices, and establishing and managing processes to ensure data integrity is maintained. This requires excellent negotiation and communication skills as an advisor and advocate to the sales teams, while also being able to challenge the status quo in terms of governance and cadence that will drive better management information and improve forecasting accuracy. The incumbent will also act as a point of escalation of the sales organization for account or opportunity ownership conflict and drives resolution and/or perform investigative work to present a recommendation regarding to how to resolve conflict between sales teams. Additionally, this individual will work with corporate and sales management to analyze performance and trends for products, geographies and industry verticals, and recommend areas for improvement.

This position requires a strong communicator who can lead through coaching, a facilitator for resolving issues or challenges both within the team and between the team and other departments, coordinator of work flow and problem solver. The ideal candidate will be very detail oriented and able to adjust quickly in a rapidly growing and dynamic group. The candidate must be comfortable and effective in communicating and presenting to senior management. Superior planning and analytical skills are a must, as are a solid understanding of sales operations processes and advanced CRM sales force automation system techniques, processes and practices.

RESPONSIBILITIES:

• Sales operations processes and policies
• Sales reporting and analytics
• Territory design and management
• Salesforce.com SFA configuration and management
• Support or facilitate the enablement of initiatives, programs, training and policies and processes.
• Analyze performance results and trends, and make recommendations to resolve organizational performance challenges.
• Liaise and provide direction to various organizations, including field sales operations, finance, marketing, compensation, etc. regarding sales data and systems.

EDUCATION & EXPERIENCE:

• 10+ years in sales or sales operations management
• Bachelor's Degree in Business or other relevant field
• Software industry experience highly preferred

RequireMENTS:

• Significant experience using a CRM SFA system, preferably Salesforce.com
• Advanced experience with sales processes, reporting and analytics
• Ability to work under pressure, manage priorities while meeting deadlines
• Flexible work schedule to support a global organization
• Excellent organizational and follow up skills
• Ability to work independently
• Must be a self-starter
• Excellent interpersonal skills
• Proven problem solving skills
• Demonstrated credibility, professionalism and decisiveness
• Demonstrated oral and written communication skills

• Experience working with sales teams

Infor is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.