Sr. Director of Service Delivery Skyfire
THIS JOB HAS EXPIRED Position: Sr. Director of Service Delivery
Lead the worldwide service delivery team; to include the coordination and efficient utilization of all available resources, and to act as a key constituent in the sales process for active trials.
Core responsibilities will include:
Coordinating a matrix of Skyfire resources to create operational blueprints, or project plans, for the Skyfire Delivery unit
Establishing operational processes within Skyfire to ensure successful completion of customers trials and early deployments.
Work alongside, and act as a key asset of, the Skyfire sales teams globally.
Ensure the highest client satisfaction and overall quality for all customer trials and deployments
Establish and coordinate matrix project teams comprising of Sales, Engineering, Operations and Field Operations.
Implement cross-functional program management methodologies to ensure all members of the delivery team are driven to specific objectives
Work with Marketing to establish Skyfire?s unique selling propositions and competitive differentiation
Apply strong business skills and methodologies to lead the delivery team in active trials and first deployments to meet client?s needs.
Coordinate projects, establish requirements and build robust project plans for the team ensuring clear roles and responsibilities on a clear path to a successful outcome.
Establish strong working relationships with key executives across the entire Skyfire team.
Support Sales in critical customer engagements such as trials
Work closely with internal product organization to support the sales process and resolve any technical issues
Provide detailed customer feedback for product planning purposes
Work closely with executive management to bring business goals, and technological and market strategies together into a cohesive plan for execution.
Coordinate with Engineering to build a dedicated engineering delivery team so that Delivery becomes less reliant on the core engineering resources.
Deep understanding of the wireless operator environment, with ?mobile? part of their DNA
Minimum 5 years of experience in a Service Delivery capability or Professional Services Capacity.
Experience working in an early stage, resource restrained environment
Strong, proven program management skills and ability to drive matrix teams to achieve specific objectives
Strong negotiating skills and deal closing ability
Ability to prepare and present dynamic, strategic, and understandable presentations
Excellent analytical, communication, interpersonal and organizational skills
Possess integrity, self-motivation, professionalism
Will have an ability to work well with others in a small team, and at times, an unstructured environment
Passionate with a positive can-do attitude, as well as the ability to effectively manage oneself and prioritize
Professional experience gained within a venture-backed company desirable
International experience desired particularly in the EMEA region
Bachelor's degree in engineering, science, telecom, business or other related discipline required, MBA highly desirable
Flexible individual, able to operate in a fast-paced environment.
Must be freely available to travel internationally, with occasional extended stays as required for delivery success.
Independent and polished communications professional.
Proven experience establishing a presence in new and/or emerging markets.
Action and results oriented, able to communicate strategies and tactics, identify obstacles.
Will be a hands-on, player-coach, adept at cross-functional team building and sustaining a team environment.
Strong budget control and project management discipline
Relationship builder; outbound personal skills
Commitment to high standards of excellence and integrity
Excellent writing, presentation, and negotiation skills
COMPENSATION: Competitive package, salary and bonus, plus benefits
Interested candidates should send resumes to firstname.lastname@example.org
Submit resumes to:
Skyfire Labs, Attn: Staffing
779 East Evelyn Ave Suite 200
Mountain View, CA 94041
Skyfire, an Opera Software company, is dedicated to leveraging the power of cloud computing to radically improve the mobile Internet experience for both operators and their consumers.
Skyfire?s innovative, next-generation carrier cloud approach to mobile video and data optimization provides wireless operators with huge cost savings, elastic capacity, and the ability to surgically enhance quality of experience on a per-stream level. The company has also introduced the first mobile browser extension platform to enable robust contextual & social browsing, as well as enhanced monetization opportunities for operators.
The company currently counts 3 of the largest mobile operators in the world as customers for its Rocket Optimizer? and Skyfire Horizon? solutions. Skyfire has honed its video & data optimization and mobile monetization capabilities through a variety of top-selling consumer applications, which have more than 20 million worldwide downloads to date.
Skyfire was founded in 2007, and in located in Mountain View, CA, in the heart of Silicon Valley.
Proud to be an Equal Opportunity Employer
We are committed to providing equal opportunities to all applicants and employees regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law.
Note to recruiters and recruitment agencies
Skyfire does not accept unsolicited resumes from recruiting agencies. Skyfire will not pay fees to any third-party agency or firm that does not have a signed Skyfire Contingency Search Fee Agreement prior to the date of such submission. Skyfire shall not be liable for any payments to agencies for unsolicited submissions and the submitter should have no expectation of payment of any kind from Skyfire.
||444 Castro Street |
Mountain View, CA 94041
THIS JOB HAS EXPIRED