Sr. Director, Operations Analysis 2U, Inc.
THIS JOB HAS EXPIRED The Sr. Director, Operations Analysis reports to the EVP Acquisition Marketing and Analytics, will oversee day to day management of the sales operations analysis team and will also serve as the Lead Analyst for the team. Accountable for determining and establishing enterprise wide best practices with the goal of improving process efficiencies and productivity. The team?s responsibilities fall into 4 primary categories: data, process, analysis and reporting. This is a data driven team requiring a quantitative orientation, strong critical thinking skills and the ability to ?multi-multi-task?. Day to day activities include:
Guide team to develop action plans to mitigate the 3 biggest risks to their forecasts, in addition to the 3 biggest opportunities to improve them.
Acts as an escalation point for questions and requests from others related to development and enhancement requests for our CRM & related platforms.
Oversee the performance for marketing and other conversion campaigns through utilization of supplemental marketing analytics tools.
Escalation point for managing key inter- & intra-departmental processes in the recruitment and registration cycle.
Enforce compliance to standard processes and best practices.
Guide enterprise-wide process for determining proper staffing levels & workforce management.
Responsible for ensuring that processes maintain data integrity & compliance standards in Salesforce & Marketo.
Provide guidance on KPIs & evaluation criteria used to maximize efficiency & productivity.
Determine strategy for effective test plans & evaluation of results.
Work with the Business Intelligence team to develop production reporting that focuses on productivity, conversion and compliance.
Use reporting tools (i.e. JMP) to develop ad hoc reports that measure overall team performance.
Strategize more complex predictive & explanatory analysis with the Analytics team.
Bachelor?s degree is required.
Proven experience implementing process improvement initiatives with a positive yield to business operations.
Experience in a customer service oriented call center.
Prior experience managing and providing mentorship to a team of individuals.
Analytical thinker with great attention to detail.
Advanced Excel skills required, advanced data base skills preferred.
Demonstrated ability to drive opportunities for improvement and make constructive plans for change.
Great communication and interpersonal skills.
Other Attributes That Will Help You in This Role:
Previous experience using Marketo & Salesforce CRM systems.
The ability to communicate difficult/sensitive information in a tactful manner.
Well developed sense of discretion regarding access to sensitive information.
Enthusiasm and the ability to thrive in an environment of constant change.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
||Landover, MD |
THIS JOB HAS EXPIRED