Sr. Manager, Mid-Market Accounts Team Yelp
THIS JOB HAS EXPIRED Responsibilities:
Measure growth and performance of the Mid-Market Accounts team month over month
Establish processes to forecast monthly, quarterly and annual performance
Provide strategic support for Account Managers to focus on revenue retention and optimization.
Become a Yelp expert, capable of answering off-the-cuff questions with ease or directing queries to the appropriate parties
Streamline and manage to an efficient and productive workflow with best practices that ensures professional success for direct reports
Strive to provide excellent customer service both externally with clients and internally within Yelp
Communicate new product features and company updates to the team on a regular basis in an organized and thorough manner
Partner with the Mid-Market and National Sales teams to ensure seamless transfers and excellent customer experience
Advocate client and team?s needs to department Director and Product Managers.
Partner with Finance team to alert Account Managers on clients with past due collections
Communicate with Operations team to report issues with client set-ups or special requests
Represent Yelp both internally and externally as a positive member of our vibrant and growing company
5+ years experience managing sales or account management teams
Strong leader who is revenue minded and experienced in relationship selling
Proven experience leading teams to success
Strong belief in proactive rather than reactive approach to handling clients and problems
Solid ability to handle tough conversations in a professional, solution-oriented manner
Strong interpersonal communication (both verbal and written), confidence interacting with people across all departments and levels of the organization both internally and externally
Expertise in all standard Windows Microsoft programs, especially Excel and PowerPoint. Familiarity with Salesforce.com is a plus.
Understanding of online advertising industry and sales process preferred
So - What?s in it for you?
We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
Effective your first day: full medical, vision, and dental
Employee deferral 401k plan
Monthly gym subsidy
Fully stocked Yelp kitchens
Think you have what it takes to be a sales rep at Yelp? Send us your Cover Letter and Resume today.
||Phoenix, AZ |
THIS JOB HAS EXPIRED