Sr. Manager, Repair Operations DataDirect Networks
THIS JOB HAS EXPIRED Overview
DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
We are currently seeking a Sr. Manager, Repair Operations.
This Senior Management role will lead the Repair Operations Team responsible for managing the quality; cost and schedule of both internal and outsourced repair operations. This role will report to the Director of Planning & Logistics.
This role requires an adept manager, who earns the respect of other leaders and their teams. This leader must have an impressive history of success, strong communication and negotiating skills along with a deep knowledge and direct experience managing in-house and outsourced repair operations and deploying reverse logistics programs and strategies to support global technical sales, service & support environment.
This leader will have grown and led organizations in a senior leadership capacity and is adept at setting a clear direction, defining strategy for new enterprise storage product initiatives, planning budgets and developing organizational plans in order to achieve strategic objectives. This leader will also have demonstrated an ability to lead an organization to achieve its goals and operate its products against rigorous service-level agreements. He or she will be an excellent communicator who is equally compelling in dealings with executives of suppliers as well as in conducting executive presentations to senior leadership. This leader will have exceptional strength in both day-to-day operations and business strategy. Infused in both areas will be an innate customer intuition and focus that serves as the basis for all business decisions. This will be obvious from the candidate?s passion for the benefits to be realized by continually driving operational excellence.
Responsibilities for this role include but are not limited to:
Manage the global repair operations network within the agreed contractual requirements and has the following primary responsibilities:
Own and deliver operational excellence in all aspects of the management of service and repair suppliers.
Support continuous improvement by developing and deploying balanced scorecards used to optimize repair quality, service levels and warranty cost.
Implement formal root cause and correction action programs as required.
Strong negotiation skills, understanding of industry standards for supplier profitability, cost modeling, and the ability to consistently deliver results.
Financial modeling and drive to lower costs. Must be able to understand the drivers of cost and develop strategies to minimize the true cost of service and repair.
Review and oversight of invoicing and inventory management processes per contractual agreements.
Work closely with other companies to ensure Reverse Logistics strategies are in place to deliver products and programs to market on time.
Develop long term strategy to deliver operational excellence.
Develop strategies to ensure that refurbished products exceed field performance of fresh products.
Support NTF reduction programs
Bachelor?s degree in related field.
10+ years of relevant experience.
Experience in repair operations and refurbished product sales.
Experience with contract negotiations and supplier management.
Hands-on leader who can move from long term strategy to day-to-day tactical operations challenges.
Fluency in English
Operations experience with electronics a strong plus.
Strong analytical skills.
Must be an excellent planner and problem solver who is proactive and quick to react. Will work with a team of operational experts that bring a ?can do? attitude every day to work.
Demonstrated team player.
Well rounded operations leadership background with a proven record for excellence.
Proven experience managing a diversity of cultures and leading matrix organizations.
DDN Core Characteristics
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
||9320 Lurline Avenue |
Chatsworth, CA 91311
THIS JOB HAS EXPIRED