Sr. Manager, Solution Services TOA Technologies
THIS JOB HAS EXPIRED Position: Senior Manager, Solution Services - LATAM (English & Spanish)
Sr. Manager Solution Services, TOA Technologies, Inc., Beachwood, OH. Key technical contact for prospective customers (primarily operation departments of telecommunications companies in Latin America), providing product and technical sales support to TOA's sales teams. Using a consultative approach, will cultivate customer relationships, manage expectations and communicate comprehensive solutions that best leverage the value that TOA's technology brings to the customer.
Participate as a member of the sales team to meet with customer representatives and assist the customer in identifying and assessing its business and system requirements.
Present current baseline technical capabilities of TOA platform to clients, and actively lead defining the technical approaches to solving client's business needs.
Prepare and deliver face-to-face or web-based professional software demonstrations, presentations and product briefings to C-level decision-making customer team.
Assist sales team in writing, preparation and delivery of solution proposals, RFIs, and RFPs to the customer.
Assist potential customers with software evaluations and proof-of-concepts and actively participate in the implementation of TOA pilots.
Mentor customers' IT organizations and system integrators on adherence to TOA's design and architecture guidelines. Serve as liaison between the sales, technical and support teams.
Work with TOA's clients and with TOA?s technology center to produce Business Requirements Specifications and Solution Scoping Documents.
Review and approve the detailed technical designs produced by the technology center.
Provide customer training and participate in initial implementations. Assist in Customer Support escalations and problem resolution.
Manage the relationships with the technology and system integration partners.
Maintain staff by recruiting, selecting, orienting, and training business analysts, project managers, solution architects and sales engineers for the Customer Operations organization.
Establish strategic team goals by gathering business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives and evaluating outcomes.
Act as a technical leader for the strategic engagements, working with the technical team to ensure the consistency and viability of the solution presented to the customer.
Identify development potential and general improvements in the accounts under his responsibility.
Requires BS in Computer Science or related plus 60 months of experience with telecommunications or utilities, 48 months in Workforce Management Solutions, 24 months with SaaS solutions, and 24 months of experience with Latin America.
Also requires fluency (written and verbal) in Spanish.
70%+ travel required, mostly to client sites in Latin America. Candidate may work from home when not traveling.
||Cleveland, OH |
THIS JOB HAS EXPIRED