Sr NOC Technician InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Our 225,000 partner locations generated nearly $13 billion in retail sales of prepaid products in 2009 and over 1 billion customers every week.
With InComm, retailers can unleash new revenue streams by offering the industry's most appealing products. Our patented technology solutions, best-in-class category management expertise and award-winning vendor service produce exceptional results for our retail partners.
InComm's retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories. Since 1992, InComm technology has made the buying process easier for consumers while streamlining the selling process for product and retail partners.
The InComm Senior NOC Technician is responsible for the first level response to incidents, driving escalation and resolution, outage communications, and monitoring the data center in a 24x7 high volume transaction processing environment. The environment includes Cisco, Juniper, Windows, UNIX, Linux, MySQL, MSSQL, Oracle, EMC, Data Domain, HP, Dell, Solaris and other systems. Monitoring is handled in SQLSentry, Orion, Opsview, Splunk, Site Scope, and other tools.
Must be able to multi task effectively in high pressure situations.
Should be able to learn quickly and have superior oral and written communication skills.
Document and track problem management tickets using assigned ticketing tool.
Provide incident notifications and updates to groups from customers to Upper Management professionally with detail and accuracy.
Configure and manage monitoring for new systems and services as they come online.
Monitor systems and proactively address issues with strong problem solving skills and decision making abilities.
Participate in tracking and prioritization of tickets and ensure incidents are handed off during shift changeover
Possess the ability to identify procedural inefficiencies with the skills to document and implement solutions
Follow company procedures and processes
Bachelor?s Degree or commensurate experience in a related field desired
Windows server administration
Network troubleshooting and diagnosis
Ability to work flexible schedule on first, second or third shift
||Atlanta, GA |
THIS JOB HAS EXPIRED