Sr NOC Technician InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
The InComm Senior NOC Technician is responsible for the second level response to incidents, with a focus on resolution, communicating regular status updates and monitoring the data center for trends in a 24x7 high volume transaction processing environment. The environment includes Cisco, Juniper, Windows, UNIX, Linux, MySQL, MSSQL, Oracle, EMC, Data Domain, HP, Dell, Solaris and other systems. Monitoring is handled in SQLSentry, Orion, Opsview, Splunk, Site Scope, and other tools.
Must be able to multi task effectively in high pressure situations.
Should be able to learn quickly and have superior oral and written communication skills.
Document and track tickets using assigned ticketing tool.
Provide input for notifications and updates to groups from customers to Upper Management professionally with detail and accuracy.
Configure and manage monitoring for new systems and services as they come online.
Monitor systems and proactively address issues with strong problem solving skills and decision making abilities.
Participate in tracking and prioritization of tickets and ensure incidents are handed off during shift changeover.
Possess the ability to identify procedural inefficiencies with the skills to document and implement solutions.
Follow company procedures and processes.
Other duties as required.
Bachelor?s Degree in technical field and 2 years? experience in a related field or an Associate?s Degree and 4 years? experience in a related field required.
Windows server administration.
Network troubleshooting and diagnosis.
Experience in database administration.
Understanding of storage as it relates to other infrastructure systems.
Ability to work flexible schedule on first, second or third shift.
||Atlanta, GA |
THIS JOB HAS EXPIRED