Sr. Operations Software Engineer - Monitoring & Automation Silver Spring Networks
Supporting and deploying SaaS and Managed Service Monitoring & Automation capabilities along with designing, developing, improving and testing Enterprise-grade applications that support 24x7 global customer operations. Primary focus will be on Monitoring & Automation that provide service assurance to SSN?s customer base. This is a hands-on role that requires after-hours involvement and engagement in a fast-paced Operations environment.
Deploy and Support Monitoring & Automation capabilities for SSN hosted customer applications and shared infrastructure services.
Provide 24x7 support for automation, integration, monitoring, ticketing and reporting applications deployed by the Team when required.
Design and develop technology platforms, systems and applications for critical customer operations initiatives.
Build software, systems and infrastructure that scales to support millions of end nodes.
Build custom tools to drive efficiency in Operations day-to-day tasks.
Build integrations between Operational systems to support end-to-end processes and drive data compliance
Participate in the full software lifecycle, including design, implementation, testing, deployment and operations of the software.
Work with Software and Firmware Engineering teams to ensure automation capabilities for new products and new releases are well instrumented ahead of deployments to SSN customers.
Provide deep testing coverage for tools and processes developed by the team and in support of Operations.
Document all tools and applications managed for internal stakeholders and end-customers where appropriate.
Extensive experience in supporting and improving Operational Support Systems in a large IT or Operational environment including superior problem solving skills.
Experience in at least two major event management applications such as IBM Netcool, BMC ProactiveNet, Nagios, HP OpenView, Zenoss, Zabbix, Monolith ITM, etc.
Experience in developing automation instrumentation via scripts, programs, plug-ins and repeatable run book automation techniques.
Mastery of at least two of the following languages: Java, Python, Perl, C, C++, Ruby
UNIX mastery required.
Experience with developing, configuring and supporting applications in a complex multi-tenant environment.
Database experience with Oracle, MySQL, Greenplum/Postgress and/or MSSQL.
Experience in code build, release and testing end-to-end with execution experience on unit, system and integration testing with relevant testing harnesses and tools
Comfortable working in a fast paced environment as it matures toward a process-oriented, automation-focused environment.
Minimum 5 years of experience with a Bachelor's degree in Computer Science or Electrical Engineering. Exceptional individuals with equivalent background and work experience may also qualify.
Desired Additional Qualifications
Full understanding of Enterprise Service Management structures and systems in the global context.
Implementation experience with enterprise-level middleware integration platforms such as Tibco, Oracle Fusion, JBoss JMS, etc.
Experience with developing user-facing dashboards to provide in-context, impact-focused intelligence to Operations.
Business Intelligence and data warehousing experience.
ITIL V3 certification (foundations or higher).
Experience with BMC technologies in the Service Automation, Service Assurance, Enterprise Service Management space.
San Antonio, Texas, United States
||San Antonio, TX |
We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors: Foundation Capital All Jobs: at Silver Spring Networks
|Headquarters:||555 Broadway Street|
Redwood City, CA 94063
|Industry:||Cleantech / Energy|
|Company Profile:||With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.
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