Sr. Sales Operations Analyst 2U, Inc.
Senior Sales Operations Analyst
The Senior Sales Operations Analyst reports to Director of Sales Operations Analysis, but primarily supports Admissions Management as the ?business manager? for his/her team. Key responsibilities fall into 4 primary categories: data, process, analysis and reporting. This is a data driven role requiring a quantitative orientation, strong critical thinking skills and the ability to multi-multi-task. Day to day activities include:
Maintaining a constant awareness of goals and current forecasts and developing action plans to mitigate the 3 biggest risks to the forecast in addition to the 3 biggest opportunities to improve it
Maintaining a comprehensive understanding of our CRM & related platforms such that they are the liaison for communicating development and enhancement requests
Serving as the first point of contact for questions and requests from others
Maintaining a comprehensive understanding of our supplemental marketing analytics tools, such that they collaborate across departments to develop tracking & scoring mechanisms for marketing & other conversion campaigns
Acting as point person for managing key inter- & intra-departmental processes in the recruitment and registration cycle
Disseminating new processes and information to Admissions Management for execution
Measuring & enforcing compliance to standard processes and best practices
Owning program data in Salesforce and responsibility for ensuring that processes maintain data integrity & compliance standards
Establishing and implementing all processes & reporting that will maximize the number of students in a cohort
Executing test plans & evaluating results
Working with the Business Intelligence team to develop production reporting that focuses on productivity, conversion and compliance
Using reporting tools (i.e. JMP) to develop ad hoc reports that measure overall team performance
Coordinating more complex predictive & explanatory analysis with the Analytics team
Bachelor?s degree required
Demonstrated general understanding of business operations
Analytical thinker with great attention to detail
Advanced Excel skills required, advanced data base skills preferred
Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change
Great communication and interpersonal skills
Other Attributes That Will Help You in This Role:
Previous experience using Salesforce CRM system
The ability to communicate difficult/sensitive information in a tactful manner
Well developed sense of discretion regarding access to sensitive information
Enthusiasm and the ability to thrive in an environment of constant change
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
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