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Sr. Systems Administrator Layered Technologies
THIS JOB HAS EXPIRED
Position Type:Full-time, ExemptReports To:Technical Ops ManagerView/Apply for open Layered Tech positions now.
The Systems Administrator is responsible for leading the technical relationship of one or more enterprise level Layered Tech clients. They will provide superior support to a subset of Layered Tech clients in a complex network and/or hosting solutions environment. The Systems Administrator will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The Systems Administrator will be responsible for ensuring a positive client relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients.
Job Responsibilities
Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
Through review and approval, ensure methodical and successful execution of client change requests
Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance
Maintain and improve client loyalty and satisfaction scores
Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue
Job Requirements
Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
Creative problem-solving to identify the source of problems
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of client environments
Through client consultation, realize growth opportunities for production client environments.
Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Provide and obtain timely updates to/from relevant parties (internal and external)
Execute strong Problem Management to reduce re-occurring incidents
Provide consultative assistance to the Operations Center during off hours as needed
Review system and network configurations with Implementations to ensure successful implementation of services into production
Perform incident trend analysis to promote a stable solution within the environment.
Other duties as assigned
Critical Skills
Previous Operating Systems support experience in enterprise, IT or service provider environment
Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
Hands on experience including but not limited to:
Systems OS such as CentOS, Redhat, or Microsoft (Windows 2003/2008 Server, RHEL 4 and 5)
Hardware and firmware exposure in virtual and physical systems environments (VMware and AppLogic)
Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)
Common web server support (IIS, Apache, etc)
A commitment to delivering a superior client experience through direct interaction with clients during support and change management
Ability to quickly adapt to advancing technologies and procedural changes
Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
Ability to work well in team environment
Excellent verbal, written and analytical skills
Hands on experience with one or more of the following:
Security technologies
Virtual and physical security technologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL etc.)
Intrusion detection support and analysis
Network and Systems hardware platforms
Cisco routers and Switches
Server Loadbalancers (F5, Cisco ACE, Inkra)
Experience with Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies like HTML, XML, Java
Database administration
Familiarization with SAS-70 and ITIL guidelines and practices
Technical certifications in areas of expertise (MCSE/MCSA/MCP ? 2000+, MCITP, MCTS, RHCE, RHCT, RHCSA, LPIC, Linux+)
Project Management experience
Education / Experience
Bachelor?s Degree or equivalent education in related fields / or 5 years? experience in related field
5+ years? experience working in IT Service Provider industry at enterprise level
ITIL Foundation Training / Certification (Certification required for management roles)
Current/Active Certification or previous network and systems experience or associated fields
| Location: | Kansas City, MO United States |
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THIS JOB HAS EXPIRED
Layered Technologies
All Jobs: at Layered Technologies| Web Site: | www.layeredtech.com |
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| Headquarters: | 5085 W Park Boulevard Suite #700 Plano, TX 75093 United States |
| Industry: | IT Services |
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