Sr. Systems Administrator Xora
Reporting to the Director/Manager of Technology Operations, Sr. Systems Administrator will be responsible for a systems & application uptime in a high-availability customer facing business critical 24-7 SaaS environment where uptime is critical and requires immediate response to service impacting issues. You must have a strong command over installation, configuration, diagnostics with extensive hands-on expertise & experience on OpenSource, Linux, systems with Java applications for a SaaS enterprise. The right candidate will have excellent communication skills, a passion for implementing technology using structured approach to achieve high-quality sustainable production operations.
Planning, installation, configuration, upgrades & support of Unix/linux systems ? for Java Applications in a SaaS environment.
Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions ? as well as ? leverage those events to improve current technology & processes towards prevention of such issues.
Work closely with the Engineering team to escalate issues for triage and resolution.
Routinely review tickets and manage the post-mortem process to identify trends/chronic issues.
Maintain communication and status of incidents with other functional teams.
Responsible for installation & configuration of tools for monitoring, trending & diagnostics.
Audit proactive monitoring of all systems to detect and resolve problems to ensure uninterrupted operation of all infrastructure systems.
Update documentation on installation process & configurations to help rest of the team.
Qualifications and Skills Required:
Minimum of 7+ years of experience working in a technology operations group environment.
SaaS / Java / Linux environment experience a definitive advantage.
Strong technical systems & application operations experience with a passion for trouble-shooting and triage of incidents, bringing issues to rapid resolution.
Extensive working knowledge of the following technologies and areas:
Systems ? Linux, Unix, Java & OpenSource software
Command over popular scripting languages to enable automation of processes, monitoring, trending, alerting techniques.
Networking ? Protocols, Load Balancers, VPN, Cisco IOS, Switches, Routers, PIX/ASA Firewalls, NIS, SNMP, SMTP
Enterprise Servers ? Sun Enterprise, Dell Servers
Storage Technologies ? SAN, NAS, DAS, VxFS, NFS
Virtualization technologies ? Solaris Zones/Containers, VMware
Application Servers ? Tomcat, Resin
Java ? JVM configuration, tuning and troubleshooting
Monitoring, trending & diagnostics tools including Nagios, Cacti, ZenOSS, Sitescope, etc.
Ability to prioritize & balance activity between strategic projects for longer term impact ?and- immediate production critical requirements with a customer focus.
Must be a self-starter and require minimal guidance.
Excellent oral and written communication skills essential.
Ability to take on-call rotation & co-ordinate work under production critical situations is essential.
Four year technology degree or equivalent experience.
||501 Ellis Street |
Mountain View, CA 94043