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SR. SYSTEMS ENGINEER Allegiance
Position Summary:The Sr. Systems Engineer will work in a highly dynamic environment as a member of the Systems Operations team. This position reports to the Director of Systems Operations. The successful candidate will work closely with the Database Administration, QA, and Development teams, and will be responsible for working with our managed datacenters to predict and maintain the scalability, health, instrumentation, and alerting of the Allegiance SaaS platform.
Responsibilities:
New client setup, former client decommissioning
Work with managed datacenter teams to ensure projects are moving forward and on time
Work with internal teams to identify and eliminate bottlenecks in our platform
Work with on-premise clients when needed (usually phone-based)
Coordinate migrations of on-premise clients to SaaS as needed
Resolve trouble tickets as reported by customer support and internal teams in a timely fashion
Create scripts to automate repetitive tasks and monitor the platform
Implement and maintain monitoring and instrumentation of the Allegiance Voice and Engage7 SaaS platform
Project growth and assist Director in determining when to add capacity
Maintain daily system operations blog
Perform day-to-day system administration tasks as needed
Investigate and recommend tools and products which can assist in our daily workflow
Required Skills:
Strong knowledge of Microsoft Windows Server 2008 R2Strong knowledge of IIS 7.5Knowledge and understanding of networking including VLANs, subnets, TCP/IP, and firewallsKnowledge of security best practices regarding Windows and IISKnowledge of VMWare ESXScripting in at least one Windows-based language such as Powershell, VBScript, etc.Experience with .NET Framework 3.5/4.0 applications and instrumentationFamiliarity with Windows Server 2012 and IIS 8.0Familiarity with SQL Server 2008 R2 and basic database administration tasksKnowledge of SNMP and WMIKnowledge of Windows Performance Monitor/performance countersAbility to clearly communicateAbility to explain technical jargon and complex concepts to non-technical peopleAbility to take ownership and drive projects to completionExperience with software in a Service Oriented Architecture or SaaS modelExperience working in a SaaS/SOA environment or large, multi-client environmentBasic knowledge of Exchange, SMTP, DNS, TCP/IP, Active DirectoryExperience in a regulated sector such as HIPAA, SOX, GLBA desired
Education and Experience:
Microsoft MCP in Windows Server technologies desired; Microsoft MCSE or MCITP preferred3-5 years relevant job experience required
About Allegiance:
Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi?), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multichannel, 360 degree feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a ?Top 10? by Software 500 in 2010. For more information about Allegiance, visit http://www.allegiance.com.
| Location: | 10713 South Jordan Gateway Suite 120 South Jordan, UT 84095 United States |
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Allegiance
Investors: Allegis CapitalAll Jobs: at Allegiance
| Web Site: | www.allegiance.com |
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| Headquarters: | 10713 South Jordan Gateway Suite 120 South Jordan, UT 84095 United States |
| Industry: | Software |
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