SR Systems Support Engineer eMeter
THIS JOB HAS EXPIRED CompanyeMeter Corporation
Division EMC - eMeter Corporation
Functional Area ENG - Engineering
Location CA - Foster City
Req ID 115162
Job Type Regular
Job Time Full-Time
Experience Level Mid Level
Required Education Bachelors Degree
eMeter, a Siemens Business is where high-tech and green-tech converge. Our mission is to provide robust, next-generation enterprise software and consumer applications that support innovative & clean energy technologies. Smart Meter technology is a high-demand, exciting space that enables leading utilities world-wide to address the energy information challenges they face as they deal with significant technology, regulatory, and innovation challenges. eMeter?s executive team is made up of seasoned thought leaders in the metering technology space and they have a proven record of success in this emerging market.
We have created a culture that fosters open communication, collaboration and innovation. So, if you want to work in a challenging environment that offers growth, opportunity and the chance to make a real difference, you need to see what eMeter has to offer.
Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.
eMeter is looking for a Senior Systems Support Engineer who will manage product issues in both development or production environments. The individual must have strong problem solving and debugging skills in a complex product support environment, and the ability to effectively manage multiple, demanding clients at once.
The individual should have a strong desire to resolve critical issues from inception to resolution by communicating effectively and marshaling the issue to closure.
The key responsibilities for the position include:
Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate at eMeter, adhering to support service standards, and working well in front of customers.
Coordinating the efforts of support engineers in our India office while simultaneously coordinating issues with our USA Support Services office
Managing Tier 3 delivery or production issues
Escalating customer issues as appropriate, drive issues to resolution
Prioritizing and resolving numerous issues of varying severity within defined service levels.
Becoming an expert on specific customer configurations
Developing a deep understanding of how to operate eMeter software end-to-end
Manage the deployment of eMeter software and maintenance upgrades
Advocate for customer requirements into eMeter?s Engineering and Product teams
Provide client-facing support for escalated software bugs and operational issues
Ensure adherence to eMeter?s professional standards and processes
Drive process improvements, tool development, and documentation to propel the software support process
A self-starter, professional, friendly, and reliable with a ?can do? attitude.
Must be a good communicator with an eye for detail.
Interaction with Product Management Professional Services Engineering and QA Team Members.
Application Support Experience
Java and Web services Experience
BE in Computer Science or equivalent
5-8 plus years experience in a level 3 customer support or delivery service team for a high-tech company
Strong problem solving and software troubleshooting skills
Working knowledge of UNIX in a Windows environment
Unix navigation and system administration preferably on multiple platforms including AIX, RedHat ES4, SUSE
Unix Shell Scripting
Administration and support of large RDBMS Oracle and/or DB2 systems with sound knowledge of SQL-PLUS
Field technical questions on software functionality from end-users, internal and external customers.
Good understanding of Shell Scripting
Java Applications - Administration or Support
Knowledge and preferably hands-on professional/enterprise experience in J2EE and XML standards
Knowledge of networking and the Internet: TCP/IP, WWW, FTP, SMTP, TELNET, SSH, etc.
Knowledge of web-enabled support tools
Experience leading teams, supporting complex business software, administration and/or installation of software
Excellent people and communication skills
Impeccable English speaking and writing skills
Ability to effectively communicate technical issues
Enjoy working with customers
Ability to prioritize and keep many competing interests happy with limited resources
Additional Desired Skills
Siebel Installation and Administration Experience
Tibco Installation and Administration Experience
Java Applications ? Administration or Support
Jakarta ? Tomcat ? Administration or Administration of other web applications
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THIS JOB HAS EXPIRED