Sr. Tech Support Engineer SafeNet Inc.
THIS JOB HAS EXPIRED Organization NameTech Support
At SafeNet, we employ the brightest and smartest people in the world. With more than 50 offices worldwide and 1,600 employees, we know the importance of acquiring the very best talent to make our company succeed. No matter what the job is ? technical writer, software engineer or a customer service representative ? we're always looking for our future leaders. Our number one goal is to staff our company with highly motivated employees that are eager to put their fingerprints throughout SafeNet and help drive us to continued successes. So if you're ready to be part of something special, we're ready and waiting. SafeNet, get inside.
Under general direction provides technical support to customers, answering more complex questions on function and usage of product via the telephone and/or Internet. Serves as primary support liaison between company and customer. Conveys customer feedback to product development staff. Possesses thorough knowledge of company?s products used by customers. Responsible for resource planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication.
Bachelors Degree in Electrical engineering or Computer Science or equivalent education and experience.
Minimum of 4 years industry experience working in a customer support role, providing technical application support, in-depth trouble-shooting and diagnostics in the area of network and data security products.
Excellent communication skills.
Excellent working knowledge in both Windows and Unix/Linux
Strong working knowledge in one or more of the following areas
RDMS (SQL server, Oracle)
Programming languages (Java, .Net, c#, c)
Excellent knowledge of Active Directory and PKI standards with smart cards and other two factor authentication technologies.
Ability to learn and integrate new technologies in a fast-paced environment.
Essential Duties and Responsibilities: include, but are not limited, to, the following:
Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements
Serves as primary support liaison between company and customer
Keeps customer informed of how and when problems are resolved
Involved in any additional follow up, testing and troubleshooting
Responsible for appropriate referral to other support and quality assurance areas
Visits clients at client sites, performs training, analysis, etc.
Write technical notes, application notes, case studies and solutions
Responsible for resource planning and allocation
Promotes and maintains a high quality, professional, service-oriented company image among users
Other duties as assigned
SafeNet continually strives to offer employees a strong benefit package with access to some of the best plan options available. As a result, our benefit package covers a broad spectrum of options for our employees. In addition, we also offer competitive salaries and telecommuting opportunities for some positions.
SafeNet is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce while maintaining an alcohol and drug-free workplace. U.S. Citizenship is required for most positions.
||Redwood City, CA |
THIS JOB HAS EXPIRED