Sr. Technical Documentation Manager RingCentral
THIS JOB HAS EXPIRED Job Description
Are you passionate about creating documentation that delights customers? Experienced in technology, software and B2B business? RingCentral is seeking a senior technical documentation manager with 7-10 years of experience and a passion for turning complex technical concepts into concise, understandable end-user documentation. As a writer, you will document setup and configuration of the RingCentral cloud phone system, using the product from desktop phone to mobile phone apps and managing the system.
The ideal candidate will have a broad writing experience in creating user documentation with a background in telecommunications and IT concepts. The candidate must feel comfortable operating in a fast-paced, dynamic environment, working with subject matter experts directly in product management, customer support, engineering and customer communications. Strong writing, organizational, interpersonal, and communication skills are important, as this individual will represent the Technical Documentation team at cross-functional meetings.
Create a portfolio of user and technical documentation including:
User setup & configuration guides
Instructional videos and demos (preferably in Camtasia)
Technical installation guides
Quick reference guides and release notes
Online help and Web-based communities
System administration and configuration guides
Build and grow a team of technical writers
Be the resident expert in the RingCentral cloud phone system experience across platforms and devices
Strongly prefer Adobe FrameMaker experience ? publish to multiple content types including PDF, HTML and eBook formats such as .mobi and .epub.
Motivated self-starter, a strong driver, a natural communicator, and has 7-10 years of technical writing/documentation experience, preferably in B2B.
Strong technical & product background, especially in the telecommunications and/or IT space.
A strong writer and editor with a memorable ?voice? ? an articulate writing style to make even technical details engaging and fun to read.
Strong critical thinking skills and a passion for asking questions and a relentless pursuit of digging through the data to find answers.
Highly collaborative approach that includes the team in planning and execution.?
||San Mateo, CA |
THIS JOB HAS EXPIRED