Sr. Technical Support Engineer ClearPoint Metrics
THIS JOB HAS EXPIRED Network security is one of the most exciting sectors of the information technology industry. We have an opportunity for you to lend your expertise to help enterprise customers use nCircle products effectively across their global infrastructures.
If you have a desire to work in a fast moving environment, to be a part of team of technical analysts working closely with other departments and to provide world class support to our customers, this is the place for you.
The Technical Support Engineer is responsible for providing technical expertise to resolve customer issues with minimal outside involvement. The successful candidate must be able to manage multiple customer issues simultaneously and provide resolution using company information resources, laboratory simulations, and engineering problem solving techniques. This person should also have excellent verbal and written communications skills and a strong analytical mind.
Our ideal candidate has a strong networking background, preferably with work experience in network security or network administration. Special consideration will be given to candidates with network and/or security credentials such as CISSP, GIAC certifications, CCSP, CCNP, CCIE, etc.
Provide in-depth troubleshooting and support to an exclusive customer base of Fortune 500 companies and government agencies worldwide via phone/e-mail
Work with internal Engineering and Security Research teams to resolve technical customer issues
Must be available via phone/pager 24x7 for specific issue resolution via after-hours on-call support rotation
Provide remote informal training to customers and internal employees.
Develop and review end-user technical documentation
Detail and maintain case status in ticketing systems and internal documents
Provide high-level customer service with professionalism in the Network Security Industry.
REQUIRED TECHNICAL QUALIFICATIONS AND/OR EXPERIENCE:
Bachelor's degree, or demonstration of equivalent knowledge, skills and abilities
Working knowledge with an RDBMS (MSSQL; Oracle; Postgres) and fundamental knowledge of SQL commands.
Solid understanding of fundamental IT concepts.
-OSI Model; TCP states; SNMP; Proxy; SSH
2-5 years System administration REQUIRED with the following platforms:
-Unix administration (BSD based systems desirable); and/or
-Network device administration, security and configuration (working knowledge of TCP/IP, router and switch operations, and understanding of essential network protocols required); and/or
-Windows server administration
Expertise with troubleshooting hardware issues including:
2 years or more of hands-on computer/network security with background in Vulnerability Management, IDS/IPS, Firewalls and/or SIM
Experience with network scanning software packages and devices
Experience with packet capturing software such as TCPDUMP.
Experience working (installing and configuring) Web Servers (Apache and IIS)
Experience with basic scripting (unix shell scripts, Perl, or Python)
Experience with reporting and analytics software.
Must have superior oral and written communication skills to facilitate customer contact.
Ability to interact and communicate effectively within various levels of technical and management staff internally and with end-users/customers.
Ability to work flexible shifts and be on-call 24/7, as minimally required
Must be a results-oriented team player
Ability to adapt to changing goals based on customer demands and market conditions
Ability to learn new technologies very quickly with excellent troubleshooting and problem solving skills
Detail-oriented; Ability to work independently and as part of a team
Ability to build positive working relationships with internal and external users and customers.
nCircle offers a dynamic, professional, high-growth, yet casual and fun work environment with corporate offices in San Francisco as well as engineering/sales offices in Atlanta, Toronto, and Boston. We offer a unique environment where your ideas are always appreciated and your contributions make an important difference. Because of this philosophy, we offer highly competitive compensation packages, excellent benefits as well as stock options to every employee. All of our employees enjoy the ability to make an immediate impact, learn new technologies, and partake in a high-energy, vibrant working environment with extremely accomplished people.
||San Francisco, CA |
THIS JOB HAS EXPIRED