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Sr. Technical Support Engineer xMatters
Description:Overview:
xMatters, founded in 2000 as AlarmPoint Systems, is a leading provider of relevance engines. Our partners include BMC Software, HP, IBM and other leading ITSM/BSM companies. Our products are used by the Fortune 500 and we have developed a hard-earned reputation for exceeding our client?s expectations. We are growing dramatically and are increasing the size or our Client Assistance organization. We are seeking a dynamic experienced Sr. Technical Support Engineer person who is interested in being part of the xMatters team.
Description: xMatters is seeking a talented Sr. Technical Support Engineer with the technical sharpness to analyze, trouble shoot and resolve technical issues with Incident and Change Management applications. The xMatters Relevance Engine integrates with a wide range of components. It is up to the Sr. Technical Support Engineer to work with other team members (Service Consultants, Sales Advisors and Engineering staff) on resolving a wide range of client issues. The Sr. Technical Support Engineer also assists in the installation and upgrade of xMatters products.
Qualifications / Necessary Skills:
3 to 5 years minimum experience performing analysis and troubleshooting of complex software applications
Experience with Microsoft and Unix operating systems
Experience VMWare, or other similar software, for replicating client issues
Working knowledge of databases and database technology (Oracle, SQL Server); networks and network troubleshooting; and with messaging and messaging protocols
Experience providing support and communicating with enterprise level customers
Ability to quickly learn new technology and new products
Ability to multitask while ensuring the highest quality of work
Strong interpersonal skills including the ability to interact with customers in a pre- or post-Sales capacity
Proven verbal and written communication skills
Ability to mentor others
Experience with the following a plus:
BMC Control-M, Impact Manger, Change Management or Service Desk Incident Management
CA Specrum
HP Operations Manager or Service Desk
Education:
Bachelor's degree in Computer Science or other technical degree
| Location: | 12647 Alcosta Blvd Suite 425 San Ramon, CA 94583 United States |
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xMatters
Investors: JMI EquityAll Jobs: at xMatters
| Web Site: | www.xmatters.com |
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| Headquarters: | 12647 Alcosta Blvd Suite 425 San Ramon, CA 94583 United States |
| Industry: | Software |
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