Sr. Technical Writer Intacct
Position OverviewIntacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing ? delivering the most comprehensive cloud financial management system to SMB companies and CPA firms with over 6,000 companies. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Recognized once again in 2012 as a "Bay Area Top Workplace," Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct?s growth provides increasing opportunity for our employees in a collaborative environment. Intacct looks forward to talking with you about being a part of our success.
"Intacct is committed to building a company of distinction and providing an outstanding workplace where our culture allows employees to flourish. We know that Intacct?s success and rapid growth are a direct reflection of the contributions our employees make. We are honored to be recognized again as one of the Top Workplaces in the Bay Area, especially when the distinction is based on the direct feedback of our employees.?
- Robert Reid, President & CEO
The Sr. Technical Writer will deliver technical documentation to Intacct?s customers while also helping to drive Intacct?s content strategy.
The Sr. Technical Writer will be customer-oriented, and will deliver content that helps users learn and get the most out of Intacct. The focus will be on determining how to best support a customer?s ability to self-service their information needs, using a mixture of in-product help, onscreen text, multimedia, and more. The Sr. Technical Writer will work on cross-functional teams, where they will use their background in content strategy, user interface, and accounting to contribute to feature development from the ground up.
In addition to delivering content, the Sr. Technical Writer will help drive the user experience and delivery strategies for content. This entails reviewing and providing recommendations for improving Intacct?s technology used for content generation and delivery.
Responsibilities?Plan content that supports customers? information needs, using a variety of delivery methods including onscreen text, context-sensitive help, multimedia, user guides, and more
?Research, write, maintain, and publish high-quality content, and ensure material is accessible and available to customers
?Participate in all aspects of documentation development from product planning through product release
?Interview subject matter experts
?Participate in strategic and tactical efforts to redesign/augment Intacct?s content to improve readability and usability of the information
?Provide technical recommendations for Intacct?s publishing and delivery platforms
Requirements?BA/BS degree preferred with a strong academic record
?7 to 10+ years relevant experience, such as technical writing, product documentation, or online publishing
?Direct experience as a technical writer for an accounting application is highly desired
?Experience with writing technical customer-facing materials, including online content
?Ability to work individually in a fast-paced environment
?Proficiency in RoboHelp, Madcap Flare or other online authoring tools
?Demonstrated ability to write and edit within tight deadlines
Job TypeFull Time
Job CategoryProduct Management
LocationSan Jose, CA
||125 South Market Street |
San Jose, CA 95113