Staff Technical Services & Support Engineer Stoke
THIS JOB HAS EXPIRED Job Description:
The Staff Technical Support Engineer will be responsible for providing 2nd and 3rd level technical support for various technologies in Stoke products to partners and customers on a world-wide basis.
In support of our world-wide base of partners and customers, provide the technical support and on-site technical services required to ensure the success of Stoke?s products and our customers.
Customer Interface and attend customer meetings and design reviews.
Provide On-site service deliver for Stoke products. These are Installation, Commissioning, Acceptance testing and Network Integration.
Formulate technical action plans for analyzing and resolving end-to-end solutions;
Generate clear and concise documentation in the form of case notes, technical tips and white papers;
Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills;
Simulate technical problems in the lab;
Share his/her knowledge with other people in writing technical documents and enlarge the knowledge database;
Provide internal and/or external technical presentations (cross-training);
Escalate some specific problems to development engineering for product enhancement;
Participate in the generation and review of training materials;
Work closely with colleagues, SQA engineers, and development engineers to achieve common goals;
Directly participate in SW quality assurance, development and release processes.
Strive to technical excellence and expertise
Required Skills, Knowledge and Experience
Engineering degree (e.g. Computer Science, Electrical Engineer, etc.)
At least 8-10 years hands-on experience as a TSE
High level troubleshooting experience with a strong customer focus
Fluent in English (verbal and written), other languages are a plus
Cisco certifications (e.g. CIPT, CCNA, CCNP, CCIE) are strongly recommended; Other industry certifications (Sun Solaris, Linux, Redhat, Microsoft, Oracle, etc.) are beneficial;
Knowledge of 3G networks and protocols
In-depth understanding of networking protocols, IPSec, IP networks, network security, firewalls, RADIUS, tunneling protocols, IPv4/IPv6.
Exceptional written and spoken English.
Knowledge of switching and routing (routing protocols RIP, OSPF, MPLS). Working experience with Cisco Routers.
Experience supporting large wireless carriers is a must
Must be able to travel to 50% of the time mostly within Europe. This includes travel to all customer sites and all Stoke locations
Expert knowledge of Routing Protocols: Networking essentials (TCP/IP), Routing Protocols (BGP, ISIS, OSPF, EIGRP, RIP), MPLS and MPLS/VPN, IP Multicast (IPv6, QoS), Operating Systems (Sun Solaris, Linux and / or Windows), C programming, Perl scripting
||Santa Clara, CA |
THIS JOB HAS EXPIRED