Strategic Account Analyst, SMM Professional Services TeamCvent
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Strategic Account Analyst, SMM Professional Services Team
Our team of Implementation and Strategic Account Consultants and Analysts is a group of dynamic and high-energy professionals whose focus is consulting on Strategic Meetings Management technology solutions. The team resides within Cvent's Technology Department and supports some of the company's most valuable clients.
Cvent offers a comprehensive solution that allows companies to implement enterprise-wide Strategic Meetings Management (SMM) programs. Cvent's Strategic Meetings Management solution streamlines the meetings process from the planning and sourcing phases through registration and travel booking.
The Strategic Account Analyst is an integral part of the Cvent SMM Professional Services team. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.
Fortune 1000 and Mid-Market Level Client Account Oversight and Ownership
Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales
Monitor user adoption and system usage, recommend strategies to increase usage/adoption. Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption. Monitor user compliance and recommend strategies to increase usage/compliance.
Conduct Strategic Business Reviews to gauge progress towards and identify areas for improvement to achieve client and company objectives
Gathers and maintains key client metrics
Contribute towards new account implementations as the primary strategic account owner
Produce client deliverables such as Communications Plans, SOP's, Strategic Account Plans, etc.
Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing
Design, coordinate and in some cases conduct user training programs
Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
Demonstrate detailed product knowledge
Gather client requirements for future product releases. Document, route and track Feature Requests â€" provide client with progress updates.
Contribute towards internal departmental process documentation
Support sales related activities and demonstrations when SMM features or functionality is of interest
Bachelors degree or equivalent professional industry working experience strongly preferred
Minimum of 2 years of work experience in a client support role, customer service, corporate or association meeting planning, or IT/Tech project management
Experience working in a Fortune 1000 corporation, travel, hospitality, software or other high-tech industry a plus
Prior use of online registration and booking tools a plus
Excel at developing client relationships
Ability to work independently and manage multiple projects simultaneously
Ability to communicate effectively with clients and internal team members
Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Prior use of products such as Salesforce.com and WebEx a plus