Strategic Account Client Services Representative TheInfoPro
THIS JOB HAS EXPIRED The ideal candidate for the position of Strategic Account Client Services Rep will have a Bachelor?s degree with an excellent academic track record, strong communication and relationship management skills, and at least two years of experience interacting with clients. Knowledge of the technology industry is preferred, but not an absolute requirement. US Citizenship or Permanent Residency is required.
The Strategic Account Client Services Rep works in collaboration with the Client Sales Team to ensure that all needs of our clients are met. The Strategic Account Client Services Rep is responsible for proactively driving, monitoring and increasing client usage and satisfaction with contracted deliverables. This includes proactive and reactive service by way of client requests and inquiries, coordination of the on-boarding process, web ID setup, event participation, aligning client initiatives with relevant research and more. The ideal candidate will be a highly motivated professional who thrives in a team-oriented environment and has a keen customer service orientation.
Core Job Functions Include:
?Field inbound client requests and research inquiries
?Develop a comprehensive understanding of 451 Research?s analysis, data and analyst expertise
?Proactively interact with clients regarding their business and technology issues to align with 451 Research?s analysis and data
?Input key data into internal CRM system (salesforce.com) by documenting all client interaction, as well as monitoring time logged for analyst/sales interaction
?Coordinate and facilitate Welcome Calls with new and renewing clients
?Partner with our IT team to troubleshoot any access issues clients may experience
?Conduct website training demos for clients
?Support ad hoc projects and programs for internal and external clients
?Work with Marketing to support and execute messages to client base (e.g., product/service changes, company changes and email campaigns).
?Minimum of a Bachelor's degree
?2-3 years of professional experience with client-facing activities
?Ability to be sociable, flexible, open-minded and creative
?Strong communication skills, both written and verbal (phone experience a must)
?Experience with all MS office applications, a CRM software system (salesforce.com ideal), and a proven ability to use computer programs effectively
?Strong problem-solving and analytical skills
?Strong organizational and time management skills
?Strong attention to detail
?Ability to prioritize among conflicting demands
?An interest in a long-term role ? We are a growing company, and we like to hire people who can grow with us.
?Demonstrated sense of urgency
?Ability to multitask in a fast-paced environment
?Solid relationship management skills
?Strong team and collaborative orientation
?High level of energy and passion
?Strong sense of professional accountability and integrity.
This is an excellent opportunity to work for a growing organization at the pulse of what matters most; keeping our clients happy.
||New York, NY |
THIS JOB HAS EXPIRED