Strategic Account Manager - K12 (NYC) Desire2Learn
What would I be doing in this role at Desire2Learn?
The Strategic Account Manager is the guardian of the relationship with specified strategic accounts including orchestrating the deployment of corporate-wide resources to provide comprehensive product, service and solutions. This position reports to the Senior Manager, Account Management and is overseen by senior executive sponsors, all of whom support and empower the strategic account manager in their respective role.
The Strategic Account Manager is responsible for developing business strategies that will continue to increase revenue growth by expanding and strengthening the relationship with strategic clients as defined by vertical. The Strategic Account Manager must create and implement both short and long term objectives that will meet the needs and expectations of our clients, increase market share and maximize product servicing. This is accomplished by working as a liaison between the client and Desire2Learn in order to fully understand the needs of both parties.
What would my main duties be?
Managing strategic account relationships with the responsibility to develop relationships with key individuals
Monitoring health of all relationships between organizations
Require creativity in establishing reasons for strategic customer interactions
Take responsibility for the experience the strategic customer has with Desire2Learn
Orchestrating customer experiences to register on key decision-makers radar screen
Building and foster a strong, account-focused internal team
Making the business case investment in the strategic account
Ensuring that strategic customers understand and appreciate the benefits of strategic account status
Facilitating rather than controlling others involvement with customer
Develop, build and maintain Account Plans for each client account
Able to understand and deliver Desire2Learn's unique value propositions
Identify revenue opportunities within each client account
Successfully convert revenue opportunities within each client account
Work well in team environments that include Subject Matter Experts to achieve client goals
Meet with clients in person, on the phone or virtually on regular basis
What is Desire2Learn looking for from me?
7 + Years experience in Account Management specially Strategic or Key Accounts
Experience working with approximately 10 strategic K-12 customers
Relevant experience in prospecting new business development at key national educational accounts
Ability to interact with customers of all levels and abilities in a professional manner via face to face, phone and email mediums
Ability to maintain focus and composure with frequent interruptions
Ability to lead multi discipline sales team through a defined selling process; multi-level, high value, complex accounts
Commitment to providing an exceptional customer experience with measurable results that demonstrate quality customer care and the ability to proactively build relationships and trust with customers
Demonstrated talent for account development and strategic selling, with direct strategic selling training and experience a significant plus
Professional and effective verbal and written communications skills
Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
Capacity to work in a fast-paced, often changing environment
Strong problem-solving and attention to detail skills
Ability to solve problems creatively and independently, and work well with various team members across different departments
Experience in consultative sales, with the ability to develop technical value propositions
Ability to travel
Bachelor's degree recommended
Education related degree is an asset
Type of Position: Full-time
Location: , United States
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