Strategic Account Manager, Payers/Health Plan RealMed
THIS JOB HAS EXPIRED GENERAL DESCRIPTION
The Account Manager?s mission is to proactively build and maintain relationships using direct communication channels with Payers/Receivers, Clearinghouses, Large Submitters, or Vendors to advance the direction of Availity in the Healthcare Information Exchange (HIE) market. The Account Manager supports the Availity 360 degree view of the customer, and as knowledge expert for the book of business, represents the voice of the customer internally. The Account Manager position requires expert communication and relationship building skills to interact effectively, and accomplish objectives at all organizational levels. Must be capable of implementing key marketing strategies which enhance the position of the company. The position requires a self starter. Some travel is required.
Owns the relationship between complex assigned accounts and Availity, and acts as the primary point of contact for accountability, escalation and resolution of issues originating from the customers or internal teams.
Effectively manages all aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations.
Obtains, utilizes, and accurately summarizes key competitive data for management in a timely manner that assists in achieving desired account results.
Works with cross functional teams to facilitate day to day customer operations, and ensure there are no unresolved issues or concerns.
Stays current on industry and competitive trends, and applies knowledge of marketplace to account planning processes.
Identifies and coordinates marketing, management and technical resources necessary to achieve existing account up-sell objectives.
Identifies accounts with strategic potential, and develops a plan to further integrate with these customers.
Communicates with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings.
Identifies opportunities to up-sell new products or services, coordinates closing the sale with the sales team, and oversees implementation to production.
Monitors and supports retention through volume analysis and account penetration.
Reports regularly on the progress and accomplishment of stated goals by updating metrics that track results.
Responsible for building strong inter-departmental relationships to achieve individual and Account Management team objectives.
Establishes, maintains, and updates Relationship plans with all assigned accounts.
WORK EXPERIENCE & SKILLS (Required)
Excellent written and verbal communication skills
Strong analysis and research skills.
Demonstrated ability to use discretion and make sound decisions.
Ability to work under pressure.
5 or more years of alliance, account or customer management experience in health care, payer, provider relations, or technology environment.
Knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations.
Experience with provider community to include hospitals, physicians, and ancillary facilities.
Experience with healthcare vendor community, including payers, billing services, practice management systems and clearinghouses.
Technical systems integration knowledge.
HIPAA (Health Insurance Portability and Accountability Act) knowledge.
Experience working in an entrepreneurial company.
EDUCATION AND CERTIFICATION (Required)
Bachelor?s degree in Business, Finance, Marketing, or equivalent work experience in a Relationship Management role of increasing responsibility
EDUCATION AND CERTIFICATION (Preferred)
MBA or Master?s degree in Finance, Marketing or related field of study
||Jacksonville, FL |
THIS JOB HAS EXPIRED