Strategic Account Manager Satmetrix Systems
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Satmetrix is an experienced partner in deploying successful customer loyalty programs that improve the customer experience and drive financial growth. We combine on-demand technology solutions with best practice expertise and consulting to successfully implement programmes designed to collect and act on customer feedback. Customer information is collected and distributed in real-time allowing employees to rapidly respond to customer feedback, improving loyalty and increasing positive word of mouth.
Satmetrix is the co-developer of Net Promoter, which is proven by leading companies to be the best loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits.
Join Satmetrix Systems, a team of highly qualified people passionate about improving their clients' customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, and stock options. For more information on Satmetrix see www.satmetrix.com.
The Strategic Account Manager will be responsible for managing and growing client relationships with existing strategic Satmetrix customers. The Satmetrix solution offering includes Software as a Service (SaaS), Consulting Services and Professional Services. The Account Manager must be proficient in articulating the value proposition for each of these components, in order to create and ultimately close associated sales opportunities. Tasks involved include:
Development account plans and conduct periodic face to face account reviews.
Maintain and grow revenue from existing clients by up selling new solutions.
Ensure on time renewals and address any roadblocks impacting the renewal process.
Develop understanding of business issues and opportunities of specific clients to sell and deliver high-impact solutions.
Proactively gathering information required for the scoping of client projects, including costs, timings, background information ? liaising with other internal teams as required.
Attend internal/external project meetings.
A minimum of 3-5 years? experience in a SaaS Strategic Account Management, account executive or business development roles.
A passion around customer loyalty and improving the customer experience
Very high attention to detail and quality.
Strong organizational and multi-tasking skills.
Self-motivated individual with the ability to structure own workload, effectively prioritizing activities across a large number of client projects
Advanced communication, speaking, writing, and interpersonal skills.
Ability to interact with people at all levels of an organization, internally and externally.
Ability to work effectively across teams.
All your information will be kept confidential according to EEO guidelines.
||San Mateo, CA |
THIS JOB HAS EXPIRED