Strategic Customer Success Manager Xactly
THIS JOB HAS EXPIRED The Strategic Customer Success Manager is responsible for developing and fostering strong relationships with a select number of strategic customer accounts. The SCSM needs to be a trusted advisor to our key stakeholders and executive sponsors to allow the full potential of their investment in Xactly?s solutions to be realized while looking for new opportunities to grow the customer footprint.
Mutually develop a roadmap of what the customer and Xactly deem to be a successful implementation and desired utilization of our solutions by the customer. Specifically, high adoption rates by:
Comp Administrative Team
End Users (the sales & sales management team)
Our Executive Sponsor(s)
Develop relationships with customer key stakeholders and executive sponsors such that all Xactly activities are closely aligned with the customer's business case and business strategy.
Effectively network an account from the C-Level down in order to achieve successful execution of the customer?s roadmap/blueprint.
The SCSM would own ultimate responsibility for the customer?s renewal and potential expansion business working closely with sales. Additionally, they would ensure that customers achieve maximum value from their investment in Xactly, utilize all their licenses, identify new opportunities and collaborate with other organizations within Xactly (e.g. sales teams, professional services, product management, and engineering) to ensure growth attainment and customer satisfaction.
Leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers? business needs.
Have the ability to be a change agent and drive an initiative from concept to fruition
This individual will meet or speak with the customer executive sponsor(s) on a frequent cadence (at least 3-4x a month) with the expectation of continually moving the relationship forward while uncovering new opportunities.
Ability to work with internal and external cross-functional teams to drive projects to completion.
Work with the customer to ensure they are leveraging the solution and achieving success by engaging fee-based resources as necessary.
Strong Account Management skills (minimum of 5 years experience in the role)
A minimum of 8 years of enterprise software experience - desired SaaS experience a plus
Proficient communicator (verbal, written and presentation skills)
Must be able to manage multiple objectives at one-time
Ability to navigate large complex organizations
Ability to communicate effectively and persuasively at the C-level (internally and externally)
Knowledge of Incentive Compensation and/or Sales Operations
Experience with Xactly products or other ICM vendors
Experience with ERP, CRM or HCM
We offer a comprehensive benefits package including medical, dental, and vision coverage, three (3) weeks PTO, (10) paid holidays, 401k plan, and competitive salary and stock options.
Please visit our website at www.xactlycorp.com.
||35 South Market Street |
San Jose, CA 95113
THIS JOB HAS EXPIRED