Student Advisor Embanet Corporation

Job Description

Embanet-Compass Knowledge Group (?Embanet-Compass?) partners with premier non-profit educational institutions by providing the capital and support needed to launch successful online degree programs with world-wide reach. Embanet-Compass is passionate about enabling the learners of the world to achieve their higher educational goals via an exceptional online learning experience. We pride ourselves on providing our partner institutions with personalized support resulting in successful program development and high retention rates.



Take Your Career in a Positive, Exciting New Direction.

What is it like to work with Embanet-Compass Knowledge Group? Our team atmosphere provides the best of both worlds: a highly professional yet friendly setting where you can do your best work, while collaborating with an affable group of respected, highly intelligent individuals that includes faculty, researchers, former deans, marketers, recruiters, instructional designers, and technologists. We enjoy our work, our colleagues and are passionate about our partners and students. Our strong growth has provided an opportunity for you to join our team in Orlando, Florida.



Student Advisor: Oversee one program and guide the progress of many students.

Embanet-Compass Knowledge Group (Orlando, FL) is seeking a motivated professional to provide administration support and customer service for an assigned degree or certificate program. . Building friendly, professional relationships with students through world-class, proactive assistance, you will help them to graduate and encourage them to refer new students. Responsibilities include contacting students via phone, and providing them with the universities administrative information that they will need in order to complete their academic program, to include assisting them with course registration information, withdrawals, and updating students on any of their other academic program requirements. Meeting or exceeding retention, contact and referral metrics benchmarks, you will document and update program processes.



Additional responsibilities:

Guide and Monitor students progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.

Provide high touch support to students and act as the student?s main point of contact during their program of study.

Follow established communication plan guidelines and protocol.

Contact each new student to conduct a new student welcome or orientation call.

Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.

Evaluate student?s abilities, interests and personality characteristics in order to provide regular guidance and support activities.

Completes all tasks as defined in the timelines assigned.

Proactively contact students by telephone and email to build and maintain relationships for retention purposes.

Advise students on university administrative matters (registration, withdrawal, course materials, financial aid, etc.).

Maintain accurate and complete student enrollment records as required by university governance and all laws, policies and administrative regulations and policies, to include keeping accurate information in the CRM.

Follow up with students that contacted Technical Support to ensure their issue is resolved.

Identify and respond to student at-risk behaviors by offering additional support and counseling.

Meet or exceed student retention program metrics each term.

Implement re-entry initiatives to bring inactive students back into the program.

Accurately and effectively communicate student feedback to internal and external departments.

Escalate student retention concerns to Manager?s attention.

Facilitate student requests for assistance such as contacting campus based facilitators for arranging additional academic tutoring and referring students to the appropriate university services.

Attend all required internal and external professional meetings, telephone conferences and training workshops to maintain and improve competence.



The candidate we select will possess the following:

Bachelor?s degree, Masters degree preferred

1-2 years previous Higher Education Administration or Student Services work experience desired

2 years previous customer service experience in a high volume corporate or call center environment

Ability and passion for building strong personal relationships and serving others

Ability to work independently and take initiative

Experience with spreadsheets, databases, presentation software and word processing

Customer service skills

Problem-solving and decision-making capabilities

Strong written and verbal communication skills

Ability to manage multiple tasks and projects

Ability and willingness to work some nights each week



It is also imperative for the candidate we seek to thrive in a results-oriented environment. You must treat others with courtesy, respect and professionalism at all times, have a good eye for detail, and possess a strong commitment to learning. Nurturing relationships with students, clients, and peers, you will be expected to deal with everyone in an honest, forthright manner, take ownership of problems, and demonstrate a can-do attitude.



Enjoy the Rewards of Excellence: Exceptional Compensation and Benefits.

In return for your invaluable knowledge, skills, talent and ambition, Embanet-Compass Knowledge Group offers competitive salaries and excellent benefits, including substantial tuition reimbursement for our advanced degree programs that Embanet-Compass supports, and much more.

Location:	Orlando, FL United States