Student Support Advisor, MBA 2U, Inc.
THIS JOB HAS EXPIRED Schedule: Sunday-Thursday 1:00-10:00pm EST
What We're Looking For:
The Student Support Advisor is responsible for managing student attrition through providing proactive, reactive, comprehensive and exceptional customer service. This position is the critical first line of defense in executing 2U's expected white glove service level for its students, graduates and faculty.
The Student Support Advisor will be assigned a group of enrolled students with the MBA@UNC program, and is expected to facilitate every need of those students including, but not limited to, the following:
Providing exceptional service to students with academic, procedural or technical issues
Providing exceptional service to faculty with procedural or technical issues
Understanding of when escalation is needed and ability to convey issue to escalation point
Corresponding with university staff and internal cross-functional teams to promptly resolve student issues
Conducting Welcome Calls with students immediately upon their enrollment in the program
Assisting in student on-boarding to include online orientation, registration, and live training
Maintaining regular communication with assigned students at a minimum of every 2 weeks
Troubleshooting student support issues and coordinate solutions in accordance with all university policies
Handle all incoming communications from students in an expedient and professional manner
Things That Should Be in Your Background:
Bachelor?s Degree required
1-2 years experience working in a service-oriented, customer support, sales or related field required
Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus
Familiarity with online learning technology or previous experience conducting live meetings via the Internet a plus. Must be comfortable using the Internet, web cams, and explaining basic operating procedures over the phone
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint)
Other Attributes That Will Help You in This Role:
Background in education is a plus
Familiarity with using technology in an educational setting
Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner
Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success
Ideal candidate has a passion for building and maintaining relationships with their team and the students
Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to work and contribute in a team environment
About 2U, Inc.
2U partners with top-tier universities to deliver rigorous, selective graduate degree and undergraduate for-credit programs online. Founded in 2008 by John Katzman and a team of education veterans, the company provides universities with the technologies, infrastructural support and capital they need to transform their on-campus programs into high-quality, web-based programs. 2U is one of the highest-funded education technology start-ups in the United States. 2U has partnered with prestigious colleges and research universities to deliver the following groundbreaking online programs:
USC Rossier Online: Master of Arts in Teaching, Master of Arts in Teaching ?TESOL and Master of Education in Advanced Instruction from the University of Southern California Rossier School of Education
MSW@USC: Master of Social Work (MSW) from the University of Southern California School of Social Work
Nursing@Georgetown: Master of Science degree in Nursing from Georgetown University School of Nursing & Health Studies
MBA@UNC: Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill Kenan-Flagler Business School
MPA@UNC: Master of Public Administration (MPA) from the University of North Carolina at Chapel Hill School of Government
@WashULaw: Master of Laws (LL.M.) in U.S. Law from Washington University School of Law
MPH@GW: Master of Public Health (MPH) from the George Washington University School of Public Health and Health Services
International Relations Online: Master of Arts in International Relations from American University?s School of International Service
Semester Online: For-credit undergraduate program through a consortium of leading colleges and universities
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us.
Why It?s Great to Join Our Team
Our Mission ? Transforming & disrupting higher education
Our Culture ? We are a highly energetic, innovative high growth company. We don?t take ourselves too seriously?we have a no asshole policy. We strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Full-time employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependents.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U, Inc. is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U, Inc.'s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
||Landover, MD |
THIS JOB HAS EXPIRED