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SUPPORT ANALYST (CAMPUSCALL TIER I) RuffaloCODY
THIS JOB HAS EXPIRED
DESCRIPTIONThe CAMPUSCALL Tier I Support Analyst will analyze, troubleshoot and resolve basic issues arising from internal/external users of CAMPUSCALL Software. Involves basic data analysis and manipulation, database maintenance and application configuration duties. Requires use of discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime for clients.
ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)
Provide technical assistance to software client base
Respond to user requests for service and determine nature of support needed
Resolve software problems for clients via telephone, from a remote location or on-site
Investigate error messages and perform minor repairs to hardware, software and peripheral equipment, following design or installation specifications
Configure, maintain and answer inquiries regarding computer software and hardware operations
Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
QUALIFICATIONS:
Required:
Associate?s Degree in Computer Science, MIS or other technical field
Strong communication, interpersonal and leadership skills
Excellent verbal and written skills
Ability to implement and deliver on aggressive timelines
Previous technical support experience
Ability to work a 2:00 pm to 11:00 pm schedule
Infrequent light physical effort required
Must be able to work in an environment where the noise level is moderate
Preferred:
Bachelor's Degree in Computer Science, MIS or other technical field
| Location: | 221 3rd Avenue SE, Suite Ten P.O. Box 3018 Cedar Rapids, IA 52401 United States |
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THIS JOB HAS EXPIRED
RuffaloCODY
Investors: AAVINAll Jobs: at RuffaloCODY
| Web Site: | www.ruffalocody.com |
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| Headquarters: | 221 3rd Avenue SE, Suite Ten P.O. Box 3018 Cedar Rapids, IA 52401 United States |
| Industry: | Software |
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