Workday (www.workday.com) is seeking an experienced customer support analyst who has solid knowledge of Financials applications to provide support to our customers in their production systems.Â Â This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow employees. You will be the primary customer point of contact and must ensure that each interaction is handled with a professional attitude and a superior level of service.Â Â Â Workday employees expect that you model Workday's dedication to our customers. Workday customers expect that you exemplify the passionate Workday employee, who knows the right answer to their problems.
â¢Develop expertise to become the primary Support expert for Workdayâs Financials software.
â¢Liaison with Professional Services, Quality Assurance, Product Management, and Development to highlight customer Financials processing trends and identify areas for enhanced functionality and tools.
â¢Work directly with customers to research, troubleshoot, and resolve Financials issues in a timely manner.
â¢Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements.
â¢Document your customer communications effectively in the issue management system ; meeting company standards.
â¢Test customer problems and log issues to development, working with developers to figure out a solution.
â¢Effectively prioritize and escalate customer issues as required.
â¢Participate in our 24X7 global coverage plan.
Required Skills / Experience:
Four or more years of experience in two or more key product areas:
Accounts Payable, Procurement, Billing and Revenue Recognition, General Ledger, Financial Statement Review, Expenses, Asset Management, Public Sector Accounting
Four or more years of experience as a customer support specialist for enterprise software applications, Software as a Service companies preferred.
College degree in accounting, computer science, or business administration.
Possess excellent verbal and written communication skills.
Able to absorb new technologies and features quickly.
Excellent analytical, problem solving, and multi-tasking skills.
|Location:||Salt Lake City, UT |
|Headquarters:||6230 Stoneridge Mall Rd.|
Pleasanton, CA 94588