Support Application Analyst - Part Time, Customer Support Greenway Medical Technologies
THIS JOB HAS EXPIRED The Support Application Analyst ? Part Time is responsible for assisting and supporting the physicians and employees of all customers who use the Greenway application software. These duties also extend to the ancillary product that Greenway offers.
Essential Job functions:
Be able to provide customer support via phone, email and case management system.
Provide primary ongoing support for the practice management, electronic health records, EDI and community health center functionality within the Greenway application.
Provide support for ancillary products provided by Greenway.
Work with all internal departments to ensure timely resolution to open issues.
Consult with users to identify current operating procedures and to clarify program objectives. Develop alternative methods to expedite problem resolution.
Help maintain user and system documentation.
Log all issues presented into SalesForce and work all assigned cases to resolution.
Research system-related problems and identify appropriate resolution.
Provide system utilization support and advice.
Exercise independent decision making authority to resolve issues and customer needs as appropriate.
Demonstrated skills in learning and using application software specific to the medical industry.
Demonstrated clinical office experience, including knowledge of clinic billing and scheduling.
Demonstrated knowledge of the community clinic working environment.
Good organizational skills,
Ability to analyze workflow, identify problems, propose solutions and implement solution.
Demonstrated knowledge of Microsoft Windows based applications.
Demonstrated ability to ?teach? other users how to use application software.
Ability to learn quickly and apply new technology when needed.
Demonstrated professional and courteous conduct with all clients.
Work experience requirements:
2-3 years of experience in a physician billing or clinical setting preferred
Experience with medical office software preferred
Excellent verbal and written communication skills required
Experience with Microsoft Office (Word, Excel, Outlook) required
||121 Greenway Boulevard |
Carrollton, GA 30117
THIS JOB HAS EXPIRED